Membership Program Coordinator

4 days ago


Philadelphia, Pennsylvania, United States Penn Medicine Full time

Are you passionate about delivering exceptional customer experiences in the healthcare industry?

Penn Medicine is seeking a highly skilled Membership Program Coordinator to join our team. In this role, you will play a pivotal part in supporting and facilitating the operations of our specialized membership programs.

The ideal candidate will have 5+ years of experience in business development, contract management, and client relationship management within the healthcare sector. They will possess strong leadership skills, excellent communication skills, both written and verbal, and financial acumen with experience managing budgets and achieving revenue goals.

Job Summary:

  • Serve as the primary contact for membership inquiries, renewals, and member support
  • Collaborate on developing value-added services and ensuring an exceptional member experience by coordinating and aligning resources
  • Facilitate operational excellence and act as a knowledgeable resource for members, offering information on membership benefits and program options

Responsibilities:

Business Development
  • Support the development and implementation of strategies to expand the membership programs
  • Identify and communicate opportunities for growth among individual members and corporate accounts
  • Build and nurture relationships with members and corporate clients to encourage program participation and retention
Program Facilitation
  • Work alongside care coordinators and internal teams to maintain high service standards and member satisfaction
  • Contribute to initiatives that enhance the Passport membership's value, continually improving member experiences
Client and Account Support
  • Act as the primary point of contact for member inquiries, onboarding, and renewals for both individual and corporate clients
  • Facilitate contract management, billing, and communications processes to ensure a smooth experience for all members
Marketing and Outreach
  • Collaborate with leadership and the marketing team to raise the membership program's visibility within Penn Medicine and to external audiences
  • Represent the program at industry events, conferences, and networking opportunities
  • Partner with Personalized Care and care coordinators to explore opportunities to upgrade existing members and increase membership referrals
Member Engagement Initiatives
  • Conduct periodic check-ins with members to ensure ongoing satisfaction and to identify opportunities for enhanced services or upgrades
  • Coordinate and manage membership satisfaction surveys, analyzing feedback to inform continuous improvement efforts
  • Develop and implement personalized engagement plans to enhance member experiences, including onboarding orientations, tailored follow-ups, and proactive outreach during key membership milestones

Requirements:

  • H.S. Diploma/GED is required (Bachelor's is preferred)
  • 5+ years of Proven experience in business development, contract management, and client relationship management within the healthcare sector is required
  • In-depth knowledge of healthcare delivery systems and a commitment to providing top-tier service to individual and corporate clients is required

Salary: $80,000 - $110,000 per year, depending on experience and qualifications.

About Penn Medicine:

We are an equal opportunity employer committed to diversity and inclusion. We offer a comprehensive compensation and benefits package that includes one of the finest prepaid tuition assistance programs in the region. Our employees are actively engaged and committed to our mission to provide the highest level of care to patients, conduct innovative research, and educate future leaders in the field of medicine.



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