Customer Service Representative

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States UnitedHealth Group Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at UnitedHealth Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients, providers, and other medical staff through inbound and outbound calls, emails, and other communication channels.

Key Responsibilities:

  • Answer and resolve customer inquiries in a timely and professional manner.
  • Schedule and verify appointments in our clinical information system.
  • Verify and update patient demographic and insurance information.
  • Send and receive tasks to provider offices to assist patients with access to medical care.
  • Process and resolve expedited patient complaints.
  • Review and process medication refills.
  • Proactively respond to inquiries from patients, providers, and internal medical personnel.

Requirements:

  • High School Diploma or equivalent experience.
  • United States Citizenship.
  • Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86.
  • Must be 18 years of age or older.
  • Expanded knowledge and use of Excel.
  • Ability to demonstrate customer service and proper telephone etiquette.
  • Strong oral and written communication skills.
  • Advance computer skills in Windows environment.
  • Strong listening, critical thinking, decision making, telephone, customer service, and problem-solving skills.

Preferred Qualifications:

  • 6+ months experience in a customer service/call center or healthcare environment.
  • Training in a medical office or customer service-related field.
  • CPT and ICD-10 coding.
  • Medical Terminology.
  • Advanced knowledge of insurance products.

Work Environment:

  • Normal Call Center environment, heavy phone and computer usage.

About UnitedHealth Group:

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Equal Employment Opportunity:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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