Customer Service Liaison

3 days ago


Neenah, Wisconsin, United States Menasha Corporation Full time
About the Role:
Maintaining high levels of customer satisfaction through order entry, timely processing, and proactive management of assigned accounts. This involves ensuring timely order entry, monitoring open orders to advise key stakeholders of potential lead time challenges, and demonstrating knowledge of Menasha's products and capabilities to align with customer objectives.

Key Responsibilities:
• Processes orders and prepares correspondence to ensure customer satisfaction
• Proactively monitors open orders to advise key stakeholders of possible lead time challenges
• Demonstrates knowledge of Menasha's products and capabilities to align with customer objectives
• Receives and responds to customer complaints and processes corrective actions

Educational Requirements:
• High school diploma or equivalent required
• Minimum of 4 years of relevant experience required
• Prior display, graphic, and/or contract packaging industry experience preferred

Physical Requirements & Work Environment:
• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Position may be based at Menasha Packaging site
• Estimated annual salary: $60,000-$80,000 depending on location and experience.
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