Branch Manager

4 weeks ago


Newport News, Virginia, United States Watsco Full time
Job Description

As a Branch Manager at Watsco, you will be responsible for maintaining all branch inventories, overseeing the job performance of all branch employees, and ensuring that customer service is the branch's highest priority.

Key Responsibilities:
  • Ensure inventory is received accurately and properly.
  • Confirm customer shipments and inter-branch transfers are accurate and promptly confirmed.
  • Answer phone calls, assist customers, and maintain an optimal customer delivery schedule.
  • Routinely visit customers to ensure the branch is meeting customer needs and expectations and identify additional sales opportunities.
  • Maintain, approve, and submit daily Edit Lists.
  • Verify Back Order notifications and approve all inter-branch transfers.
  • Communicate with vendors concerning delivery dates and approve special or non-stock orders.
  • Approve all customer credit memos.
  • Approve all sales orders to be voided and match them to Sales Reconciliation Reports.
  • Assure all bank deposits are made daily.
  • Oversee job responsibilities of all departments and evaluate job performances of all branch personnel on a regular basis.
  • Responsible for training branch personnel or requesting assistance from corporate Training Coordinator.
  • Communicate to vendors any shipping discrepancies and maintain Discrepancy Reports.
  • Resolve transfer variances.
  • Resolve any Negative On Hand inventory quantities.
  • Review and resolve open Receiving Reports.
  • Review Open Orders report for authenticity.
  • Resolve sales orders on Problem Hold or Pricing Hold.
  • Process bi-weekly payroll and forward to Corporate Payroll Department.
  • Forward documents relating to new employees or employees with change of status to Human Resources.
  • Provide input for branch annual budget.
  • Ensure delivery vehicles and warehouse material handling equipment is properly serviced and maintained.
  • Approve all local and freight invoices.
  • Communicate with Regional Operations Manager to ensure optimal branch operations.
  • Complete duties assigned by Regional Operations Manager.

What You'll Be Doing:

As a key member of our team, you will be responsible for maintaining all branch inventories, overseeing the job performance of all branch employees, and ensuring that customer service is the branch's highest priority.

Requirements:

  • Language Skills: Requires the ability to read and comprehend a variety of informational documentation, procedures, and correspondence.
  • Numerical Aptitude: Must be able to add, subtract, multiply, and divide.
  • Reasoning Ability: Requires the ability to apply common sense understanding to carry out written or oral instructions.
  • Manual Dexterity: Requires the ability to use a variety of office machines and equipment.
  • Physical Demands: Must be able to operate computers, calculators, copy machines, facsimile machines, and other general office equipment.
  • Physical Communication: Must have the ability to talk and hear.

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