Lead Aquatic Operations Manager
4 days ago
Award-winning Goldfish Swim School - Gilbride Management Group (GMG) is seeking a highly skilled Lead Aquatic Operations Manager to oversee the quality and success of our operations. This role encompasses all daily tasks, including safety, staffing, pool operations, swim lesson quality, customer service, and employee engagement.
About Us
At Goldfish Swim School, work feels like play as you build relationships with your team and meet children and families from all different backgrounds. Every time you step foot in your school, you can create magic moments and enrich lives. We are passionate about bringing people together and making a splash in the lives of the children in your community.
Duties and Responsibilities
- Helps the General Manager and department managers fulfill all daily tasks.
- Oversees employee engagement to maintain a high level of employee satisfaction and company culture.
- Trains and develops the aquatics department to provide superior swim instruction in accordance with GSS standards.
- Interacts with all staff on operational items, including class scheduling, student progress, and customer experience.
- Maintains and troubleshoots proper pool chemistry and pump room operation.
- Gains knowledge and experience in GSS pool operations necessary to maintain a safe and sanitary swim environment.
- Evaluates teachers and assesses trainees prior to teaching independently.
- Directs and trains staff on emergency action plans and safety procedures.
- Assists in sales and marketing efforts to ensure high levels of customer service and sales performance.
- Provides guidance in retail and vending departments to achieve a proper mix of products and pricing.
- Ensures private party staff adhere to GSS standard operating procedures.
Requirements
A high school diploma or equivalent is required. A bachelor's degree in business administration, communications, or a related field is preferred. Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is also preferred. Two years of management experience and two or more years as a swimming instructor are desired. Certification as a Lifeguard, CPR, First Aid, AED, and Certified Pool Operator are preferred, with the ability to obtain these within 90 days of hire.
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