Senior Infrastructure Engineer

6 days ago

Raleigh, North Carolina, United States First Citizens Bank Full time
Job Title: Senior Infrastructure Engineer

We are seeking a highly experienced Senior Infrastructure Engineer to join our team at First Citizens Bank. As a key member of our Patch Management and Governance team, you will be responsible for driving engineering, automation, and support for security and application patching in the Technology area.

Key Responsibilities:
  • Identify, assess, and deploy patches as made available by the vendor for all in-scope workstation assets - laptops and desktops running Windows Operating System.
  • Manage, administer, and update SUGs and ADRs for patch deployments of workstation patches.
  • Validate successful patch deployments and systems patch compliance statuses post-deployment.
  • Regularly review and cleanup outdated, unnecessary patches from MEMCM repository.
  • Utilize WSUS environment for approving, declining, and managing patches.
  • Provide support and technical leadership to front-end Patch Technicians assisting with patch deployment issues and resolution.
  • Identify, understand, and collaborate with OEM/Vendors to resolve patch-related issues with patching and remediation activities.
  • Document installation and configuration procedures related to patch management.
  • Assist the Infrastructure teams with testing, packaging, and deployment of new software releases.
  • Deploy software for service packs or emergency security patches.
  • Develop and optimize pre- and post-patching process to ensure proper implementation without any outages.
  • Score each patch based on risks and opportunity to prioritize. Identify which patches are more valuable to the organization than others.
  • Act as an escalation point for patch execution/partner team mentoring them and resolving complex scenarios and technical issues.
  • Ensure overall service levels for infrastructure uptimes through patch management standards, firmware upgrades, and vendor-based advisory.
  • Analyze trend data to identify potential patch-related issues on various images and assist teams in troubleshooting to implement any resolutions/improvements needed for proactive resolution.
  • Develop automation scripts and programs to streamline manual patch operations and improve mean time to deliver and first-time right metrics.
  • Assist in implementation during patch maintenance windows and assist in documenting completion of the change.
  • Measure and recommend improvement for patching service levels and success rates.
  • Support the determination of patches needed as well as implementation of corrective actions by doing thorough due diligence.
  • Perform patch management tasks include maintaining current knowledge of available patches, deciding what patches are appropriate for systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
Requirements:
  • Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer.
  • Minimum of 5 years hands-on experience with WSUS, SCCM, AD, scripting.
  • Advanced knowledge of Windows 10/11.
  • Exposure with vulnerability Management Tools like Qualys etc.
  • Ivanti Patch Management for SCCM.
  • Working knowledge and demonstrated expertise in using SQL database products and customizing and creating web reports.
  • Working knowledge and demonstrated expertise with the Microsoft Windows operating system.
  • Demonstrate verbal, written, and interpersonal skills.
  • Ability to work independently or as a member of a technical team.
  • Self-motivated and be able to produce and perform with minimal supervision as well.
  • Experience Scripting with PowerShell and Bash experience preferred.
  • Analytical and problem-solving skills for troubleshooting are required.
  • Familiarity with vulnerability management security tools (Nexpose, Qualys, Microsoft Advanced Threat Protection (MDATP), Tenable, Nessus etc.).
  • Familiarity with issue/ticket tracking systems (Jira, ServiceNow, etc.).
  • Strong understanding of and experience in Windows Engineering and Windows Modern Management technologies (SCCM / OSD / WSUS / Intune MEM / Autopilot, Azure, AWS).
  • The ability to work closely with Business and development and a thorough understanding of the balance between business and patch requirements.
  • Proficiency in scripting of packaged installation of patches, software, and configuration changes.
  • Advanced knowledge of infrastructure foundation including DNS, DHCP, VDI, SQL Server, Oracle, Mongo, Postgres, IIS, Apache, SAN, Hyper-Converged, LAN, WLAN, VLAN, OSI model, TCP/IP, VPN, firewalls, PKI and/or AWS.
  • Demonstrated ability to communicate effectively to business and technical audiences.
  • Demonstrated self-motivated work ethic and lifelong learner.

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