Technical Support Specialist
7 days ago
About Medlink Alliance
Medlink Alliance is a leading healthcare technology provider dedicated to delivering exceptional patient care and innovative solutions. Our team of experts works tirelessly to maintain the highest standards of excellence, service, integrity, respect, unity, and perseverance.
Salary Range: $30 - $40 per hour
About the Role
We are seeking an experienced IT Help Desk Administrator to join our dynamic team. As a key member, you will be responsible for handling day-to-day IT work, maintaining existing technology systems, equipment, devices, and providing support to users onsite and remotely. Your expertise will ensure the reliable operation of all servers, networks, equipment, and security of data.
Key Responsibilities
- Create new users and resolve issues with systems and programs
- Provide in-house and remote user support with various programs and equipment
- Troubleshoot issues with desktops, laptops, mobile devices, printers, and copiers onsite and remotely
- Ensure all operating systems are running smoothly and all updates are made in a timely manner
- Maintain computers and install/update necessary programs and software
- Manage and distribute cell phones and assist with office phones and VOIP
- Configure and upkeep servers, computers, and security systems
- Train or direct users on the correct use of software and hardware within the system
- Assist with other duties as assigned
Requirements
The ideal candidate will possess:
- A minimum of 5 years' experience in Information Technology
- Computer Networking: 3 years (Preferred) Help desk: 2 years (Preferred)
- Polite, patient, and positive attitude, and is supportive of non-technical team members
- Familiar with Microsoft operating systems and Office Products
- Windows server, active directory, Exchange, MS SQL
- Microsoft 365 administration
- Ability to work well with employees in various departments within the Company
- Able to work in a fast-paced environment
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule
- 8-hour shift
- Monday to Friday
Work Location
In-person at Medlink Alliance headquarters.
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