Loss Prevention Officer
4 weeks ago
As a Loss Prevention Officer at Marriott International Inc, you will play a vital role in ensuring the safety and security of our guests and employees. Your primary responsibility will be to patrol all areas of the property, assist guests with room access, and monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. You will also be responsible for locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents, contacting EMS or administering first aid/CPR as needed. Additionally, you will assist guests/employees during emergency situations, notify appropriate individuals in the event of accidents, attacks, or other incidents, and defuse guest/employee disturbances. You will also call for outside assistance if necessary, complete incident reports to document all Security/Loss Prevention related incidents, handle all interruptions and complaints, resolve safety hazard situations, and escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Furthermore, you will report to scenes of vehicle accidents/thefts, call for assistance using proper code responses, complete a Loss Prevention shift summary/daily activity report, and maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. You will also conduct investigations and gather evidence, conduct interviews with relevant parties, follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager, complete safety training and certifications, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guests with genuine appreciation, speak with others using clear and professional language, prepare and review written documents accurately and completely, develop and maintain positive working relationships with others, support team to reach common goals, comply with quality assurance expectations and standards, stand, sit, or walk for an extended period of time, read and visually verify information in a variety of formats, visually inspect tools, equipment, or machines, enter and locate work-related information using computers and/or point of sale systems, move at a speed required to respond to work situations, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance, grasp, turn, and manipulate objects of varying size and weight, move through narrow, confined, or elevated spaces, move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps, reach overhead and below the knees, including bending, twisting, pulling, and stooping, and perform other reasonable job duties as requested by Supervisors.
Requirements
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None
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