Emergency Shelter Support Specialist

5 days ago


Norfolk, Virginia, United States YWCA South Hampton Roads Full time

At YWCA South Hampton Roads, we are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

We serve approximately 8,000 individuals each year, providing a source of strength, courage, and empowerment for women and families facing crisis.

The Resident Services Assistant will play a vital role in the facilitation of basic need services for victims of violence at our Emergency Shelter.

This position is located at our 24-hour facility, where hours are available in 8-hour shifts to include weekends 7am-3pm, 3pm-11pm and 11pm-7am.

We are seeking a highly motivated individual with a strong passion for supporting those in need.

Key Responsibilities:
  • Provide trauma-informed crisis intervention, information, and referrals to shelter clients as requested.
  • Provide shelter orientation services to shelter guests.
  • Maintain shelter supplies, living spaces, and distribution of donated items.
  • Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking.
  • Collect statistical data and other information to be provided to YWCA SHR staff.
  • Maintain client confidentiality in accordance with the YWCA SHR's Confidentiality policy.
  • Maintain client case records in accordance with the policy and procedures.
  • Adhere to the YWCA SHR's Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel.
  • Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel.
Requirements:
  • Minimum sixty (60) hours of college credits, with course work in psychology, social work, human services, or related field, or the equivalent of 2 years related experience required.
  • Must be 18 years of age.
  • Must complete the training programs of YWCA SHR.
  • Must complete a successful background check.
Salary Information:

$42,000 - $52,000 per annum



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