Patient Access Representative Associate Position

1 week ago


Hastings, Minnesota, United States Optum Full time
Compensation: $750 SIGN ON BONUS FOR EXTERNAL APPLICANTS. The estimated annual salary for this position is around $60,000, based on the location in Hastings, MN.

About Optum and Allina Health: As an Optum employee, you will be part of a strategic partnership with Allina Health. This collaboration aims to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities:
• Greet and welcome patients in person.
• Collect demographic and financial data, and enter information into a electronic medical record.
• Check in and interview patients to complete appropriate paperwork, directing them to their appointment or procedure as needed.
• May assist in scheduling add-on appointments and resolve claim issues or registration errors on patient accounts.
• Verify insurance eligibility and benefits information for payers, interpreting results in complex billing situations.
• Obtain cost information and explain it to patients if necessary, collecting co-pays or deductibles as required.
• Refers complex questions as needed, screening and approving patients for financial assistance programs.
• Assist patients in completing request for information forms and submit them to the appropriate department.
• Obtain signatures from patients as needed, gathering medical record information from all departments for collection.
• Provide customer service for inbound and outbound telephone calls, mentoring other staff as needed.

Requirements:
• Must be 18 years of age or older.
• 6+ months of customer service experience in an office/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work the following schedule: Week 1: Sunday, Monday & Tuesday, 10:30pm – 7:00am; Week 2: Wednesday & Thursday, 10:30pm – 7:00am.
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule.

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