Sales Trainee

3 weeks ago

Indianapolis, Indiana, United States McComb Window & Door Co., Inc. Full time
Job Overview

The Sales Trainee role at McComb Window & Door Co., Inc. is designed to provide a comprehensive learning experience in the sales and customer service aspects of the window and door industry. As a Sales Trainee, you will be responsible for assisting Pella sales representatives in achieving and maintaining excellent customer satisfaction.

Key Responsibilities:

  • Administer, verify, and submit accurate product orders by communicating with sales representatives and customers, and having sound knowledge of Pella products, systems, and procedures.
  • Work in the field to formulate product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems.
  • Use the Pella Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Representative or Customer.
  • Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer.
  • Assist Pella Sales Representative(s) in calling and following-up on leads, processing customer requests for service or change orders, communicating the Pella offering to customer and maintaining accurate documentation of such communication.
  • Understand and utilize all necessary software (PQM, MSOffice, etc.) by continually learning through experience and training.
  • Perform basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.
  • Promote and facilitate continuous improvement activities in the department.
  • Assist in building and maintaining strong customer relationships.
  • Point of contact after the sale to field any follow-up questions.
  • Manage recovery process for shortages and damaged product by facilitate ordering parts and/or scheduling service appointments as needed.
  • Handle Pella Architectural Services (PAS) requests as needed.
  • Facilitate sample delivering/pick-up.
  • Occasionally work variable, non-traditional hours and make oneself available for customers during evenings and weekends.
  • May require representation of Pella as needed at company sponsored events, and/or builder home shows.

Requirements:

  • Adaptable to changing processes and priorities.
  • Good organizational skills and attention to detail.
  • Excellent verbal and written English language skills.
  • Good public relations, public speaking, and customer service skills.
  • Occasional heavy lifting up to 50 pounds using safe lifting techniques.
  • Local travel to showrooms, job sites and customer/contractor locations.
  • Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.
  • Knowledge of general construction applications (window and door applications preferred).
  • Strong problem-solving skills.
  • Enjoys working in a fast-paced environment with a high sense of urgency.

Company Overview:

McComb Window & Door Co., Inc. is a family-owned business established in 1930. We are the central Indiana distributor for Pella window and door products – allowing us to sell, pre-finish, deliver and install high-quality, innovative Pella Window and Door products. McComb Window & Door Co., Inc. is well respected in the window and door industry and provides an extensive portfolio of products to meet customer needs. We are always looking for dedicated employees ready to contribute and be part of a collaborative and fulfilling working environment.

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