Automotive Service Operations Manager

1 month ago


Atlanta, Georgia, United States D.W. CAMPBELL, INC. Full time
Job Description

Service Manager Job Description:

We are seeking an experienced and dedicated Service Manager to oversee and manage our service department. The ideal candidate will be responsible for ensuring our customers receive high-quality service and ongoing support. This role involves managing a team of service technicians, coordinating service schedules, and implementing efficient service processes.

Key Responsibilities:

  • Manage and oversee the day-to-day operations of the service department.
  • Coordinate service schedules and assign tasks to service technicians.
  • Ensure timely and effective resolution of customer service requests and complaints.
  • Monitor and track service performance metrics and KPIs to ensure service quality and efficiency.
  • Develop and implement service processes and procedures to improve service delivery.
  • Train and mentor service technicians to improve technical skills and customer service.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
  • Maintain accurate service records and documentation.
  • Manage service budgets and expenses to ensure profitability.
  • Stay up-to-date with industry trends and best practices in service management.

Qualifications:

  • Bachelor's degree in business administration or a related field.
  • Proven experience in service management or related field.
  • Strong leadership and managerial skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficient in using service management software and tools.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of service industry regulations and standards.
  • Customer-focused with a strong commitment to delivering exceptional service.
  • Ability to work in a fast-paced environment and under pressure.

D.W. CAMPBELL, INC. is seeking a skilled Service Manager to lead our service department. If you have a passion for delivering excellent customer service and have the skills and experience to manage a service department effectively, we would love to hear from you.



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