Customer Service Advocate

3 weeks ago


Portland, Maine, United States Uspih Enterprises Full time

As a Customer Service Advocate at Uspih Enterprises, you will be at the forefront of delivering exceptional support to our customers navigating the world of renewable energy.

Responsibilities:

  • Provide top-notch support for our customers\u2019 renewable energy products and services.
  • Diagnose and resolve customer inquiries and technical issues through various channels.
  • Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
  • Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
  • Stay up-to-date on the latest trends and advancements in clean energy technology.
  • Document customer interactions and solutions accurately in our CRM system.
  • Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.

As a key member of our team, you will have the opportunity to make a real impact on our customers\u2019 experience and help drive the growth of our business.



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