Customer Service Team Lead

7 days ago


Point Pleasant, West Virginia, United States City National Bank of WV Full time

About This Role


We are seeking a seasoned Customer Service Team Lead to oversee and manage our customer service representatives. As a key member of our team, you will be responsible for providing exceptional customer service, coaching and developing your team members, and identifying opportunities to drive sales and revenue growth.


Job Summary


This is a supervisory role that requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment. You will be responsible for ensuring that our customer service standards are met or exceeded, processing routine bank transactions, and maintaining accurate records.


Key Responsibilities



  • Team Leadership

    • Supervise and coach CSR staff to ensure they have the tools and support needed to succeed
    • Mentor and develop team members to help them reach their full potential
    • Collaborate with the management team to set goals and objectives for the customer service department

  • Customer Service

    • Demonstrate a commitment to delivering exceptional customer service at all times
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Work closely with customers to understand their needs and preferences

  • Operations

    • Process routine bank transactions accurately and efficiently
    • Maintain accurate records and reports
    • Ensure that all branch vaults and ATMs are properly secured and maintained

  • Sales and Revenue Growth

    • Identify opportunities to upsell and cross-sell products and services
    • Develop and implement strategies to drive sales and revenue growth
    • Collaborate with the sales team to identify new business opportunities

Requirements


To be successful in this role, you will need:



  • A high school diploma or equivalent
  • At least 1-2 years of retail/customer service experience
  • Previous supervisory experience
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Proficiency in personal computer applications
  • Cash handling experience preferred

What We Offer


As a Customer Service Team Lead at City National Bank of WV, you can expect:



  • A competitive salary range of $45,000 - $60,000 per year
  • A comprehensive benefits package including medical, dental, and vision insurance
  • A 401(k) plan with employer matching
  • Paid time off and holidays
  • Opportunities for career advancement and professional growth

Estimate Salary: $52,500



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