Patient Access Representative

1 week ago


Haverhill, Massachusetts, United States Greater Lawrence Family Health Center Full time

We are seeking a highly skilled Patient Service Representative to join our team at the Greater Lawrence Family Health Center. This role involves working in a fast-paced environment, delivering exceptional patient care, and ensuring seamless clinic operations.

Job Summary

The Patient Service Representative will be responsible for performing various tasks, including patient registration, insurance verification, and co-pay collection. They will also assist patients with insurance enrollment and resolve any issues related to coverage.

Key Responsibilities
  1. Don PPE as required and maintain a clean and safe work environment
  2. Perform patient registration functions, including appointment confirmations, demographic updates, and insurance verification
  3. Answer incoming calls using a uniformed script, prioritizing confidentiality and customer service
  4. Review clinicians' schedules in advance for accurate demographics and insurance verification, notifying patients of any issues prior to their appointments
  5. Collect co-pays and issue receipts, balancing payments against expenses at the end of each shift
  6. Notify staff of patient arrivals and follow cancellation and rescheduling procedures
  7. Resolve insurance issues to ensure patients have adequate coverage for services provided by the center
  8. Assist patients with enrollment in available insurance plans
Requirements
  • Bilingual in English and Spanish
  • High School diploma or equivalent
  • Training in a medical or administrative field
  • Computer knowledge and skills
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours, including evenings and weekends
Salary and Benefits

The salary for this role is $55,000 per year, with opportunities for growth and advancement. We also offer a comprehensive benefits package, including:

  • Health, dental, and vision insurance
  • Retirement savings plan
  • Tuition reimbursement
  • Paid time off and holidays

We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and compassionate individual looking for a rewarding career in healthcare, please submit your application.



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