Patient Access Representative
1 week ago
We are seeking a highly skilled Patient Service Representative to join our team at the Greater Lawrence Family Health Center. This role involves working in a fast-paced environment, delivering exceptional patient care, and ensuring seamless clinic operations.
Job SummaryThe Patient Service Representative will be responsible for performing various tasks, including patient registration, insurance verification, and co-pay collection. They will also assist patients with insurance enrollment and resolve any issues related to coverage.
Key Responsibilities- Don PPE as required and maintain a clean and safe work environment
- Perform patient registration functions, including appointment confirmations, demographic updates, and insurance verification
- Answer incoming calls using a uniformed script, prioritizing confidentiality and customer service
- Review clinicians' schedules in advance for accurate demographics and insurance verification, notifying patients of any issues prior to their appointments
- Collect co-pays and issue receipts, balancing payments against expenses at the end of each shift
- Notify staff of patient arrivals and follow cancellation and rescheduling procedures
- Resolve insurance issues to ensure patients have adequate coverage for services provided by the center
- Assist patients with enrollment in available insurance plans
- Bilingual in English and Spanish
- High School diploma or equivalent
- Training in a medical or administrative field
- Computer knowledge and skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including evenings and weekends
The salary for this role is $55,000 per year, with opportunities for growth and advancement. We also offer a comprehensive benefits package, including:
- Health, dental, and vision insurance
- Retirement savings plan
- Tuition reimbursement
- Paid time off and holidays
We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and compassionate individual looking for a rewarding career in healthcare, please submit your application.
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