Automotive Service Advisor

7 days ago


Matthews, Missouri, United States Keffer Hyundai Full time

About the Role:

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Keffer Hyundai in Matthews, North Carolina. This is a full-time opportunity that offers a competitive salary and great benefits.

Job Summary:

  • Greet customers and make them feel welcome, while efficiently gathering information about their vehicle concerns and needs
  • Communicate with technicians to determine necessary repairs and ensure timely completion of work
  • Provide accurate and detailed estimates to customers for repairs and services
  • Schedule appointments and follow up with customers to ensure their satisfaction
  • Handle customer complaints and concerns in a professional and timely manner
  • Maintain accurate and detailed records of all services and repairs performed
  • Monitor and update service schedules to ensure efficient use of technicians' time
  • Stay up-to-date on product knowledge and dealership services to accurately educate customers
  • Collaborate with parts department to ensure timely availability of necessary parts for repairs
  • Maintain a clean and organized work environment for efficient operations
  • Adhere to all safety protocols and dealership policies

Requirements:

  • High school diploma or equivalent
  • 2+ years of experience in a service advisor role in the automotive industry
  • Strong customer service skills and ability to communicate effectively with both customers and technicians
  • Knowledge of automotive repair and maintenance procedures and terminology
  • Excellent time-management and multitasking abilities
  • Attention to detail and ability to maintain accurate records
  • Proficient computer skills and experience with dealership software systems
  • Valid driver's license and clean driving record
  • Must be able to pass a background check and drug test

Estimated Salary Range: $40,000 - $60,000 per year, depending on experience.

About Us:

Keffer Hyundai is a reputable automotive dealership located in Matthews, North Carolina. Our mission is to provide exceptional customer service and offer top-quality vehicles and services to our valued customers. With a dedicated team of professionals, we strive to exceed customer expectations and build long-lasting relationships.



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