Customer Experience Ambassador
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team members.
Key Responsibilities
Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and engaging in friendly conversation about their projects.
Process customer transactions at the cutting counter and cash register in an efficient and friendly manner.
Stock shelves accurately according to planogram, maintain high standards throughout the sales floor, and clean up any spills/messes with a sense of urgency.
Proactively drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships.
Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance.
Requirements
High School Diploma or equivalent.
1+ years of supervisory experience in a customer-centric environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
What We Offer
Competitive hourly rate.
Opportunities for career advancement.
Benefits package, including medical, dental, and vision insurance.
How to Apply
Please submit your application, including your resume and a cover letter, to [insert contact information].
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