Customer Experience Ambassador

4 weeks ago


La Grange, Missouri, United States JOANN Stores Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team members.

Key Responsibilities

  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and engaging in friendly conversation about their projects.

  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner.

  • Stock shelves accurately according to planogram, maintain high standards throughout the sales floor, and clean up any spills/messes with a sense of urgency.

  • Proactively drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships.

  • Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance.

Requirements

  • High School Diploma or equivalent.

  • 1+ years of supervisory experience in a customer-centric environment.

  • Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

What We Offer

  • Competitive hourly rate.

  • Opportunities for career advancement.

  • Benefits package, including medical, dental, and vision insurance.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information].



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