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Healthcare Account Manager

1 month ago

San Francisco, California, United States Lucent Health Solutions, Inc. Full time

Job Title: Account Manager

Job Purpose:

The Account Manager professional plays a vital role in managing an assigned book of business and building, expanding, and solidifying relationships with existing clients and brokers. This individual is integral in identifying benefit plan issues and serves as the liaison between the Operations Team and the Client to ensure the benefit program is administered as intended.

Key Responsibilities:

* Provides clients with appropriate resources to address member benefit needs and questions by being the main day-to-day contact for escalated claims, billing, and enrollment questions
* Focuses on retaining existing business with excellent customer service
* Assists in identifying opportunities to improve client and member experience
* Provides administrative and customer service support to the main Employer contact/Plan decision makers
* Supports Senior Account Executive staff with New Business and Renewal implementation tasks
* Assists in reporting requests: Weekly, Monthly, and Quarterly specialty plan analysis reporting
* Assists with end-of-contract Stop Loss review
* Assists with special projects as necessary (Example: Sales RFP requests)

Knowledge, Skills, and Education Required:

* Excellent verbal and written communication skills
* Critical thinking and good judgment to quickly determine and prioritize key issues
* Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood
* Great organizational skills, impeccable attention to detail, and the motivation to take projects and processes to the next level

Attributes of a Successful Account Manager:

* Excellent verbal and written communication skills
* 3+ years' solid experience in the healthcare/health information management industry, preferably including third-party and/or commercial payer and/or self-funded service experience
* Account Management experience required in the healthcare industry
* Client-facing experience with exceptional presentation skills is a must
* Proficiency in all MS Office applications - Advanced knowledge of Excel desired
* Bachelor's degree desirable

At Lucent Health Solutions, Inc., we are committed to providing exceptional service to our clients and members. As an Account Manager, you will play a critical role in building and maintaining strong relationships with our clients and brokers, ensuring that their benefit programs are administered as intended. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.