Director of Account Management

4 weeks ago

Morristown, Tennessee, United States Elevance Health Full time
Job Description

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.


The Director of Account Management will lead and oversee account management activities supporting the external New York market book of business.

Responsible for owning the plan P&L and the strategic design of cross-sell and renewal opportunities, the Director will develop a deep understanding of market drivers and create strategic plans to ensure the team meets or exceeds annual retention and revenue goals.

The Director will manage a team of Account Executives, ensuring that all business meets profitability standards and regulatory compliance while achieving client retention and revenue targets.

Additionally, the Director will nurture strategic internal partnerships with our Growth and Shared Services teams.

This role will operate in a hybrid capacity from any of our New York State or New York Metro corporate offices.


Key Responsibilities:

  • Provide leadership and strategic direction to account management teams to ensure business meets profitability standards and regulatory compliance.
  • Collaborate with matrix leaders to develop strategies and manage plans to achieve client membership and financial goals.
  • Develop and implement strategies to ensure client renewals and improve Net Promoter Score (NPS).
  • Work with network contracting teams to drive value-based purchasing agreements and build strategic alliances with providers in the New York market to improve member access and affordability.
  • Provide input to the Product Development team on opportunities to create profitable and efficacious products that meet the strategic needs of clients.
  • Hire, train, coach, counsel, develop, motivate, and evaluate the performance of direct reports, focusing on building a competent and high-performing team.

Requirements:

  • BA/BS degree and a minimum of 8 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background.
  • Leadership experience in account management, preferably in behavioral health, managed care, or health plan commercial or government state client contexts.
  • Expertise in behavioral health products, account management, and managed care.
  • Proven track record of leading teams, managing direct reports, and achieving significant business outcomes.
  • Experience in behavioral health provider network management, pricing, and underwriting.
  • Strong knowledge of client concerns, purchasing behaviors, and market drivers within the health plan sector.
  • Proven experience in negotiating and developing value-based purchasing agreements.

Benefits:

  • Market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs.
  • Comprehensive benefits package, including medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources.

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