Patient Relations Liaison

7 days ago


Denton, Texas, United States Baylor Scott & White Healthcare Full time
About the Role

Baylor Scott & White Healthcare is seeking a skilled Patient Relations Liaison to facilitate patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs.

Job Summary

The Patient Relations Liaison will be responsible for facilitating patient satisfaction by visiting with patients, ensuring their medical and non-medical needs are being met. This will involve utilizing problem solving techniques following established policies and procedures to resolve patient complaints and concerns.

Key Responsibilities
  • Facilitate patient satisfaction by visiting with patients and ensuring their medical and non-medical needs are being met.
  • Resolve immediate patient needs by contacting appropriate personnel and follow-up with complainant to ensure patient and/or guest satisfaction.
  • Work with departmental personnel to offer support, concern, and empathy to patients' and guests' concerns.
  • Obtain patient and family feedback on services provided by Baylor Scott & White Healthcare.
  • Document and report complaints, concerns, and compliments to involved departments and administration.
  • Assist patients and families with interpretation through American Sign Language, written translation, and verbal language interpretation.
  • Provide in-service training on international patient protocol for physicians and staff.
  • Coordinate campus tours for domestic and foreign visitors.
Requirements
  • Associate's degree or 2 years of work experience above the minimum qualification.
  • 1 year of experience in a related field.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Estimated Salary Range

$45,000 - $60,000 per year.



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