Bilingual Licensing Coordinator

4 weeks ago


Addison, Texas, United States Integrity Marketing Group Full time
About Integrity Marketing Group

Integrity Marketing Group is a leading independent distributor of life, health, and wealth insurance products. With a strong focus on innovation and customer satisfaction, we strive to provide our agents and clients with the best possible experience.

Job Summary

This role offers a unique opportunity to oversee and execute licensing activities within our organization. The ideal candidate will possess bilingual proficiency, with responsibilities including the coordination of licensing agreements in both languages, ensuring adherence to legal stipulations, and maintaining precise licensing records. The role involves collaboration with internal departments, external associates, and legal advisors to streamline the licensing process. Bilingual skills are essential for efficient communication and facilitation in this role.

Primary Responsibilities:
  • Oversee daily and monthly operations encompassing the entirety of the L&C Department and staff
  • Report to Leadership on numbers and Close out status
  • Maintain accountability of all team members to ensure work assigned to the Licensing team is completed efficiently, accurately, and completely, and within service level agreement.
  • Monitor work volumes in various systems
  • Collaborate with peers and team members to ensure optimal workflows.
  • Look for ways to eliminate inefficiencies and backlogs.
  • Recommend and assist in implementing process improvements.
  • Conduct random quality review of work and phone calls (if applicable) to ensure adherence to company policy and procedures and to ensure quality and accuracy of associates' work.
  • Resolve complex issues and handle escalated situations and calls.
  • Prepare daily, monthly, quarterly, annual reports (as required) to monitor productivity, accuracy, and trends. Take corrective actions as necessary based upon results.
  • May take the lead on Projects as assigned.
Primary Skills & Requirements:
  • Previous experience in life insurance industry preferred.
  • Familiarity with NIPR and State Department of Insurance Websites preferred.
  • Ability to trouble shoot, problem solve and follow-up effectively.
  • Strong research, analytical skills, and proficiency with math
  • Strick attention to detail and accuracy
  • Proficient in Microsoft Word and Excel
  • Good time management skills
  • Understands how to work effectively with salespersons (new and experienced) and strong personalities.
  • Bilingual Required: Must be fluent in both English and Spanish.
About Integrity Marketing Group

Integrity Marketing Group is a company that values its employees and provides a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

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