Digital Technical Lead
4 weeks ago
We are seeking a seasoned Technical Lead to join our Digital Product Team as a senior member. The ideal candidate will have a strong background in Salesforce, with a focus on payment gateway integration and mobile solutions.
The Technical Lead will be responsible for overseeing the design, architecture, and implementation of Salesforce Core, Service Cloud, and Marketing Cloud to enhance customer experience and agent efficiency. They will also collaborate with cross-functional teams to develop and optimize mobile applications for iOS and Android with Salesforce.
The successful candidate will have a proven track record in complex and successful integrations and implementations, with a strong focus on problem-solving and data-driven analysis. They will also have excellent leadership, communication, and interpersonal skills, with experience managing teams.
Key responsibilities include:
- Acting as the primary technical contact for Salesforce and mobile related queries within the organization
- Overseeing and driving the design, architecture, and implementation of Salesforce Core, Service Cloud, and Marketing Cloud
- Collaborating with cross-functional teams to develop and optimize mobile applications for iOS and Android with Salesforce
- Leading the integration and implementation of payment gateway improvements
- Developing and maintaining comprehensive project and operations documentation
- Monitoring system performance and technical debt
- Ensuring compliance with industry standards and maintaining a high level of system security and reliability
- Managing a team of 1-2 direct or indirect reports
Required qualifications include:
- Proven experience as a Technical Lead or Senior Architect within a large Salesforce environment
- In-depth knowledge of Salesforce Core and Service Cloud functionalities
- Proficiency in developing high visibility mobile solutions
- Self-starter with reliable follow-through and interest in problem-solving with data-driven analysis
- Experience managing teams with excellent leadership, communication, and interpersonal skills
- Bachelor's degree in Computer Science, Information Technology, or related field
Desired skills include:
- Salesforce certifications, particularly Salesforce Architecture and Development
- Knowledge of CRM platforms and integration tools
- SAFe agile methodology
UNICON International, Inc. is an Equal Opportunity Employer. We are committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and encourage you to apply if you are interested in working for an organization that values honesty, integrity, and quality.
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