Dunkin Donuts Shift Supervisor

4 days ago


Dunkirk, Maryland, United States Baskin Robbins Full time
Job Description

As a Shift Leader with Baskin Robbins, you will be responsible for coaching Crew Members throughout their shift to execute Dunkin Donuts operational standards and deliver a great guest experience.

The ideal candidate is someone who enjoys working in a fast-paced environment that is challenging and allows them to apply their personality and skills in a variety of ways. You should be passionate about delivering exceptional guest service and be able to fluently speak/read English.

We are looking for someone who can set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies. If you have restaurant, retail, or supervisory experience and possess strong math and writing skills, we encourage you to apply.

Responsibilities
  • Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
  • Support training of Crew Members as directed by General Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during the shift.
  • Hold guests as highest priority and role model exceptional guest service.
  • Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
  • Ensure restaurant standards and marketing initiatives are properly executed during the shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
Qualifications
  • Must be able to fluently speak/read English.

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