Lead Product Manager

4 weeks ago

O'Fallon MO USA, United States MasterCard Full time
About the Role

We are seeking a highly skilled Lead Product Manager - Technical to join our team at Mastercard. As a key member of our product organization, you will be responsible for developing and executing product roadmaps that drive business growth and customer satisfaction.

Key Responsibilities
  • Develop inspiring platform/product visions derived from business needs, market opportunities, and technology trends
  • Decompose business requirements and customer experiences into features and functions that drive the platform/product roadmap
  • Collaborate with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
  • Collect and share user stories with engineering teams
  • Act as the voice of the business customer and accountable for the platform services
  • Own the working backwards document and vision for feature releases
  • Identify gaps and charter new platform capabilities as required
  • Make use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product
  • Compare features for competitive review to inform prioritization within a platform product release
  • Identify innovations or perform test and learn experiments to create features that add more business and customer value for a platform product
  • Participate with the business in customer research to inform platform product feature needs
  • Contribute near-term input (quarterly) for the platform product portfolio and roadmap
  • Make trade-off decisions on platform product features
  • Use runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
  • Exhibit expertise within platform feature area and coordinate with interdependent teams
  • Digest business customer requirements (user stories, use cases) and platform requirements for a platform feature set
  • Have visibility into the design of the user experience
  • Determine release goals for the platform and prioritize assigned features according to business and platform value, adjusting throughout implementation as needed
  • Continuously monitor feature development at the feature level
  • Review product demo with the development team against acceptance criteria for the feature set
  • Prepare launches and monitor platform performances, adoption, and operational health for feature sets
  • Stay aligned with GTM plans for the feature set
  • Identify issues that will keep the platform features from delivering on time and/or with the desired requirements and communicate to leadership
  • Support and participate in post-launch reviews and ensure feedback is reincorporated into the feature
  • Work with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
  • Develop and implement new metrics into measurement techniques; work with development teams to develop reports to monitor them
  • Independently identify and research anomalous performance; escalate findings to senior management
  • Coordinate internal forums to collect and identify feature-level development opportunities
  • Own and manage product documentation; enable self-service support and/or work to reduce overhead
  • Identify feature risks from business and customer feedback and in-depth analysis of operational performance; share with senior leadership
  • Establish a network within the organization; begin to build internal and external networks
  • Mentor team members
About You

We are looking for a highly motivated and experienced Lead Product Manager - Technical who is passionate about delivering exceptional customer experiences. The ideal candidate will have a strong background in product management, technical product development, and business analysis.

The successful candidate will be a strategic thinker with excellent communication and collaboration skills, able to work effectively with cross-functional teams to drive business outcomes. They will also have a strong understanding of technology trends and their impact on business and customer needs.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced product manager looking for a new challenge, please apply for this exciting opportunity.

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