Enterprise Platform Solutions Architect
3 days ago
As a Solutions Engineer, you will be the primary point of contact for our customers, providing technical support and education on how to use our platform.
About SuperblocksSuperblocks is an all-in-one programmable platform that enables developers to build internal tools quickly and efficiently. With a user-friendly development environment, developers can bind data sources and UI components together using drag-and-drop or code, making it easy to create enterprise-grade internal applications.
We're looking for someone who is passionate about solving technical problems for customers and has experience with JavaScript, Python, or TypeScript. As a key member of our team, you will work closely with Product Management and Engineering leaders to identify customer needs and provide feedback to inform product direction.
Your Responsibilities- Provide personalized assistance to customers via live chat and manage our ticketing system to ensure seamless integration and utilization of our platform.
- Partner with cross-functional teams to build a tight feedback loop that drives customer satisfaction and informs product decisions.
- Develop comprehensive technical documentation and user guides to help customers navigate complex use cases.
- Experience in software development, preferably with JavaScript, Python, or TypeScript.
- Strong communication and presentation skills, with the ability to articulate technical concepts to non-technical stakeholders.
- A passion for staying up-to-date with the latest technologies and trends.
We offer a competitive salary range of $80,000 - $120,000 USD per year, plus a generous equity package. If you're excited about the opportunity to join our team and contribute to the growth of our company, please apply now.
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