Customer Service Representative

1 week ago


Dallas, Texas, United States Dallas County Full time

Job Summary

We are seeking a highly skilled and organized individual to join our team as a Customer Service Representative. This role will be responsible for receiving and processing a high volume of telephone inquiries from employees, departments, and the general public.

Key Responsibilities

  • Respond to telephone inquiries and provide information and instructions to customers
  • Prepare and mail various forms, written instructions, or information literature to customers
  • Maintain logs pertaining to activities performed
  • Stay abreast of changes in procedures and related laws
  • Perform other duties as assigned

Requirements

  • Graduation from an accredited high school/GED Program
  • Two (2) years of work-related experience in customer service or 30 hours of college credit or a combination of the two
  • Ability to type 15 wpm or 30 kspm
  • Ability to maintain poise, tact, and professionalism while managing a large volume of telephone calls
  • Ability to understand and follow written and verbal instructions, organize and process work, and establish and maintain effective working relationships with employees, departments, and the general public

Work Environment

This role will be performed in a standard office environment, requiring prolonged sitting.



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