Technical Support Specialist

6 days ago


Odessa, Texas, United States Ector County Independent School District Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our Information Technology department at Ector County Independent School District.

As a Technical Support Specialist, you will be responsible for answering the single point of contact technology phone line, assessing, prioritizing, and directing all calls to the appropriate technology department. You will also record technology work orders as needed.

Key Responsibilities
  • Possess professional appearance and demeanor
  • Ability to interact professionally with staff
  • Ability to handle heavy call volumes
  • Identify and escalate service requests promptly and appropriately
  • Create and assign work orders for technicians with documentation to support issue
  • Perform other duties as assigned
Requirements

To be successful in this role, you will need:

  • Bachelor's degree or equivalent experience
  • Two years' clerical or assistant experience
  • Customer service experience
  • Data entry skills
Working Conditions

You will be required to sit for prolonged periods and maintain emotional control under stress. You must also have reliable transportation and be able to lift, carry, or move up to 40 lbs.

Compensation and Benefits

The estimated salary for this role is $45,000 per year, commensurate with experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and paid time off.



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