Shelter Support Worker Position

4 weeks ago


Étreux, Hauts-de-France, United States Bay Cove Human Services Full time
Job Summary

The Shelter Support Worker is responsible for creating a safe and welcoming environment for individuals who are unhoused. This role requires a strong commitment to harm reduction and trauma-informed care principles. The goal is to support the safety and engagement of people who are experiencing behavioral health and/or substance use disorders.

Key Responsibilities
  • Provide care and support to guests, maintaining a safe environment by actively interacting with guests and the team to ensure routines and safety procedures are followed.
  • Ensure the safety of guests and the facility by conducting regular safety checks, monitoring common areas, and providing supportive feedback and redirection when needed.
  • Facilitate a respectful and safe check-in process, completing required documentation and following safety plans and restrictions established by shelter leadership.
  • Provide crisis intervention and de-escalation as needed, contacting 911 when necessary and providing emergency intervention to stabilize the situation until professional help arrives.
  • Maintain confidentiality of all guests and their circumstances, except for those team members, collateral partners, and emergency first responders with a designated need to know.
Requirements
  • High school diploma or equivalent.
  • Six months experience in health or human service-related fields, preferably working with those who are unhoused and experiencing behavioral health and/or substance use disorders.
  • Demonstrated verbal communication and interpersonal skills.
  • Individuals with lived expertise are encouraged to apply.
  • Basic proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Physical Requirements
  • Frequent interaction with providers, colleagues, customers, persons served, and visitors requiring the employee to communicate, detect and interpret information, needs, and issues quickly and accurately.
  • Frequent communication of accurate information, instructions, and ideas so others will understand.
  • Bending to retrieve, lift, and carry supplies and equipment up to twenty five (25) pounds.
  • Frequent movement throughout the program, including up and down stairs, to access, obtain, or distribute supplies, interact with persons served, etc.
About Bay Cove Human Services

Bay Cove Human Services is a mission-driven organization that partners with people to overcome challenges and realize personal potential. We provide individualized and compassionate services to people facing developmental disabilities, mental illness, substance use disorders, and homelessness at over 175 program sites throughout Greater Boston and Southeastern Massachusetts.

We are committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.



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