Service Operations Supervisor Lead

5 days ago


Denver, Colorado, United States Micro Center Sales Corporation Full time

We are seeking a highly motivated and results-driven Service Operations Supervisor to lead our Computer Service Repair Department at Micro Center Sales Corporation.

Job Overview:

MICRO CENTER is the nation's leading computer and electronic device big box retailer. Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. We are passionate about customer service and developing long-term customer relationships.

The ideal candidate will be responsible for providing leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. They will ensure that parts orders and returns are executed accurately and within timeframes specified and store stock quality control.

Key Responsibilities:

  • Leadership and Guidance: Provide direction and support to our Computer Service Repair Department and Knowledge Bar associates.
  • Parts Management: Ensure accurate execution of parts orders and returns, as well as maintain high-quality store stock.
  • Inventory Control: Manage cycle counts and inventory turns, obsolescence, and markdowns with Service Purchasing.
  • Customer Service: Ensure that customer service standards are met, and difficult situations are handled professionally.
  • Performance Metrics: Drive performance of the Service Department to meet or exceed established goals for customer satisfaction, productivity, income, and operational efficiency.
  • Vendor Management: Manage vendor relationships, including parts cost, margin, and SLA.
  • Financial Planning: Create vendor P&Ls.
  • Staffing and Training: Participate in staffing, orientation, and training activities in the store.
  • Scheduling: Assist with scheduling to ensure proper coverage.
  • Facilities Maintenance: Maintain the technical certification level of the shop and oversee facility maintenance.

Requirements:

  • Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Experience: At least one year of supervisory or management experience in a service facility, retail service department, or tech support environment; A+ and Apple certifications required within 120 days.
  • Communication Skills: Ability to communicate professionally and handle multiple customers and projects simultaneously.
  • Reasoning and Mathematical Skills: Ability to calculate figures, analyze data, and apply basic algebra principles.
  • Physical Demands: Ability to lift up to 10 pounds regularly and occasionally lift up to 50 pounds; stand for prolonged periods.

Compensation:

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.

Benefits:

  • Medical, dental, and vision benefits
  • 401K plan with company match
  • Paid time off
  • Employee discount program
  • Tuition reimbursement and education discounts
  • Vendor and company job training
  • Career advancement opportunities


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