Customer Service Director

1 week ago


Springfield New Jersey, United States Quality Talent Group Full time
Job Description

Job Title: Customer Service Director

Job Summary:

We are seeking a highly skilled and experienced Customer Service Director to join our team at Quality Talent Group. As a key member of our leadership team, you will be responsible for providing exceptional customer service while driving sales and marketing efforts for our luxury products.

Key Responsibilities:

  • Customer Service: Provide excellence in customer service while selling and marketing luxury products.
  • Leadership: Serve as a member of management when the Store Manager is not available, including opening and/or closing the store and covering management duties.
  • Team Management: Support management in overall store leadership and supervision, including recruiting, hiring, and developing store associates.
  • Brand Awareness: Drive brand awareness and brand advocacy to exceed projected store goals, including teaming up with partners in local markets to raise awareness across the region.
  • Financial Management: Ensure financial objectives and controls are consistently and correctly managed.
  • Store Operations: In the absence of store management, provide the leadership necessary to ensure the store consistently operates to luxury standards.
  • Culture: Foster and support a collaborative and open environment across all areas of the company.

Requirements:

  • Education: Bachelor's degree preferred.
  • Experience: 1-3 years retail management experience (or equivalent combination of education and experience) with high-end luxury and/or custom products.
  • Sales Skills: Strong sales skills in a consultative environment.
  • Leadership: Demonstrated ability to effectively lead, direct, and train others in a store setting.
  • Technical Skills: Skilled at current best practice retail methods, procedures, and standards.
  • Team Player: Demonstrated team player able to both lead and follow.
  • Flexibility: Flexibility in work schedule reflecting the needs and patterns of store hours.
  • Software Skills: Fluency with current retail software/computer systems.


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