Customer Service Director
1 week ago
Job Title: Customer Service Director
Job Summary:
We are seeking a highly skilled and experienced Customer Service Director to join our team at Quality Talent Group. As a key member of our leadership team, you will be responsible for providing exceptional customer service while driving sales and marketing efforts for our luxury products.
Key Responsibilities:
- Customer Service: Provide excellence in customer service while selling and marketing luxury products.
- Leadership: Serve as a member of management when the Store Manager is not available, including opening and/or closing the store and covering management duties.
- Team Management: Support management in overall store leadership and supervision, including recruiting, hiring, and developing store associates.
- Brand Awareness: Drive brand awareness and brand advocacy to exceed projected store goals, including teaming up with partners in local markets to raise awareness across the region.
- Financial Management: Ensure financial objectives and controls are consistently and correctly managed.
- Store Operations: In the absence of store management, provide the leadership necessary to ensure the store consistently operates to luxury standards.
- Culture: Foster and support a collaborative and open environment across all areas of the company.
Requirements:
- Education: Bachelor's degree preferred.
- Experience: 1-3 years retail management experience (or equivalent combination of education and experience) with high-end luxury and/or custom products.
- Sales Skills: Strong sales skills in a consultative environment.
- Leadership: Demonstrated ability to effectively lead, direct, and train others in a store setting.
- Technical Skills: Skilled at current best practice retail methods, procedures, and standards.
- Team Player: Demonstrated team player able to both lead and follow.
- Flexibility: Flexibility in work schedule reflecting the needs and patterns of store hours.
- Software Skills: Fluency with current retail software/computer systems.
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