Customer Service Representative
4 weeks ago
The J.R. Orenstein Agency is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for generating results by helping customers with their Home & Auto insurance needs, as well as Life & Disability Insurance. Through helping customers, you will also be responsible for assessing cross-selling opportunities in order to decrease exposures and provide better protection.
Our ideal candidate is an empathetic and self-driven individual who is passionate about delivering exceptional customer service. You will be responsible for achieving sales goals and measurables by identifying sales opportunities inside the book of business.
Responsibilities:
* Achieve sales goals and measurables by identifying sales opportunities inside the book of business.
* Ensure that the J.R. Orenstein Agency review process is used on customer calls.
* Perform policy reviews with current customers.
* Active outreach to current customers as well as past customers and people that have been quoted in the past.
* Solve underwriting and inspection issues that arise.
* Provide service to current customers.
* Manage pipeline through company-provided systems and follow up accordingly.
* Demonstrate competency and knowledge of new products & rules for our industry.
Requirements:
* The J.R. Orenstein's core values are having a positive mindset, being customer-focused, coachable, self-driven, and a team player. We lead with these core values every day which allows our team members to genuinely enjoy being a part of the agency and their team in order to provide excellence for our clients and each other.
Total Compensation: $60,000.00 - $85,000.00 per year.
Benefits:
* Annual Base Salary + Commission + Bonus Opportunities
* 401k (matching)
* Profit Sharing
* Paid Time Off (PTO)
* Hands on Training
* Tuition Reimbursement
* Mon-Fri Schedule
* Career Growth Opportunities
* Life Insurance
* Evenings Off
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