Leasing Specialist

Overview

The Leasing Consultant plays a crucial role in managing the sales process from start to finish, presenting properties enthusiastically to prospective residents and communicating the value of residence at assigned properties.

Sales Position with Emphasis on Customer Service

This position is primarily focused on sales, with a strong emphasis on customer service, meeting goals, and achieving results. The ideal candidate will have excellent communication skills, both verbal and written, and be able to effectively communicate the value of residence at our properties.

Main Responsibilities

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• Performs leasing of apartment units to prospective residents by communicating the value of residence at the property.">
• Uses adopted technologies and processes to generate traffic and complete market surveys.">
• Responds to phone and email inquiries from prospective residents and applies sales techniques to schedule tours of the property.">
• Contacts and works with apartment locators and current residents for referrals.">
• Shops other properties to survey competition and learn new closing techniques.">
• Greets prospective residents and completes guest cards for each.">
• Refer prospective residents to another Lynd property if unable to locate the desired unit.">
• Uses closing techniques to get the lease.">
• Meets with prospective residents and checks the availability of units based on preferences and budget.">
• Qualifies prospects on type, size, price, and amenities available.">
• Collects required information from prospective residents to qualify residents for a lease.">
• Completes all forms and data entry associated with leasing activities.">
• Obtains picture I.D. before showing prospect a unit or model.">
• Uses RealPage OneSite Screening.">
• Prepares and maintains a file for each resident according to policy and procedures.">
• Notifies prospective residents of approval or disapproval.">
• Assists qualified future residents with completing lease agreements and collects initial rent and deposit payments.">
• Assists new residents with the move-in process.">
• Prior to the applicant moving in, the unit should be walked to check for readiness and any issues should be addressed prior to the resident's arrival.">
• Takes phone calls for maintenance requests from residents.">
• Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.">
• Calls back residents to verify maintenance work order service performed.">
• Proactively contacts residents with expiring leases to propose renewals and close the lease renewal in advance of expiration.">
• Communicates and reinforces the resident value proposition to secure renewal agreements.">
• Helps plan and direct social activities.">
• Displays a friendly and courteous attitude with other employees and maintains a good workplace attitude.">

Required Skills and Qualifications

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• Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.">
• Excellent customer service skills and conflict resolution skills to resolve issues.">
• Sales knowledge and abilities to sell products and services to new and existing customers.">
• Ability to communicate verbally, clearly, concisely, and in writing.">
• Organizational skills to maintain records and schedules.">
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.">
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and RealPage OneSite.">
• Ability to maintain confidentiality and maintain appropriate discretion.">

Affordable Housing Duties and Responsibilities

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• Operates the property in compliance with regulatory agency, lender, investor, and other applicable compliance requirements.">
• Ensures resident files, certifications, and re-certifications are completed accurately and timely.">
• Passes file audits, physical inspections of units and buildings, and/or management and occupancy reviews.">

Estimated Salary: $45,000 - $60,000 per year

Based on location and experience

We offer a competitive salary and benefits package

Lynd Management Group, LLC is an Equal Opportunity Employer