Professional Training and Support Executive

7 days ago


Freehold, New Jersey, United States First Financial Federal Credit Union Full time
Job Summary

The Training and Support Manager is a vital role at First Financial Federal Credit Union, responsible for delivering high-quality training programs to enhance staff skills, performance, and productivity. This position will also assist in updating procedures and supporting management staff in determining training needs.

Key Responsibilities:

  • New Employee Onboarding: Develop and conduct comprehensive training sessions for new employees, covering essential skills such as member service, product knowledge, computer systems, compliance, and expected ethics.
  • Training Program Development: Create engaging training materials, including manuals, handouts, and course materials, to support ongoing staff development.
  • Ongoing Coaching and Support: Provide regular coaching and support to staff to ensure they maintain or improve their performance, productivity, and quality of work.
  • Procedure Management: Ensure all training materials, including procedures, job aids, manuals, eLearning courses, and training resources, are current and up-to-date, and available on the credit union's intranet.
  • Branch Support: Travel to branches for training and other branch-related activities, fostering a positive image of First Financial Federal Credit Union.
  • Evaluation and Improvement: Regularly evaluate program effectiveness through assessments, surveys, and feedback to identify areas for improvement.

About You:

We're seeking an experienced professional with a strong background in staff training and management. The ideal candidate will possess excellent communication skills, including written, verbal, and public speaking abilities. They should be computer literate, proficient in Microsoft Office tools, and have experience in designing and implementing staff training programs and procedures.

What We Offer:

  • A competitive estimated salary range: $63,000 - $85,000 per year
  • A comprehensive benefits package, including medical, dental, vision, life insurance, 401K plan, pension plan, vacation time, sick leave, and personal time
  • A dynamic work environment with opportunities for growth and development

Join our team at First Financial Federal Credit Union



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