Administrative Support Specialist

6 days ago

Novi, Michigan, United States Interim HealthCare - Novi, MI Full time
Job Overview

This Administrative Support Specialist role provides high-level support to the Administrator in a home health and hospice setting. The successful candidate will possess excellent organizational skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities
  • Administrative Support
    • Manage calendars, schedule appointments, and organize meetings for the Administrator.
    • Prepare and edit reports, correspondence, presentations, and other documents as needed.
    • Maintain filing systems for medical, financial, and personnel records in compliance with confidentiality and regulatory requirements.
    • Answer phone calls, respond to emails, and direct inquiries to appropriate personnel.
  • Communication and Coordination
    • Serve as the primary point of contact between the Administrator and staff, patients, and external stakeholders.
    • Coordinate communication with patients, families, healthcare providers, and vendors to facilitate home health and hospice services.
    • Assist in preparing communication materials, including newsletters, patient handouts, and updates for staff meetings.
  • Compliance and Documentation
    • Assist in tracking and maintaining required compliance documentation for regulatory agencies (e.g., Medicare, Medicaid, state and federal laws).
    • Ensure patient and employee records are up-to-date and accurately maintained, adhering to HIPAA guidelines.
    • Support the Administrator in preparation for audits and inspections by preparing necessary documents.
  • Billing and Financial Support
    • Assist with the processing of patient billing, ensuring all documentation and services are properly coded and submitted.
    • Prepare and send out invoices to patients or insurance providers as directed.
    • Track and report on billing discrepancies, payments, and other financial matters to the Administrator.
  • Scheduling and Coordination of Services
    • Coordinate scheduling of home health and hospice visits by nursing, therapy, and other healthcare professionals.
    • Maintain and update schedules to ensure timely and accurate service delivery.
    • Track and report on any scheduling conflicts, changes, or cancellations to relevant staff members.
  • Office and Supply Management
    • Order and maintain office supplies, medical forms, and equipment necessary for operations.
    • Organize and manage the office environment to ensure it is clean, organized, and compliant with health and safety standards.
Requirements
  • High school diploma or equivalent required; Associate's degree in business administration, healthcare administration, or a related field preferred.
  • Minimum of 2 years of experience in an administrative role, preferably within a healthcare or home health setting.
  • Experience in a hospice or home healthcare environment is a plus.
Compensation

$45,000 - $55,000 per year, depending on experience.

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