Studio Operations Manager

1 day ago


Raleigh, North Carolina, United States Waxing The City of Raleigh Full time
About the Studio Coordinator Role

We are seeking a highly organized and customer-focused Studio Coordinator to join our team at Waxing The City of Raleigh. This individual will be responsible for ensuring seamless day-to-day operations, providing exceptional customer service, and contributing to a positive work environment.

Key Responsibilities
  • Customer Service: Implement and maintain high standards of customer service, exceeding expectations from initial inquiry to ongoing relationship management.
  • Process Improvement: Identify areas for improvement and communicate them to the Studio Manager, actively engaging in process improvements and timely reporting of incidents.
  • Front Desk Operations: Manage efficient and effective day-to-day operations, adhering to policies and procedures to achieve minimal front desk service standards.
  • Additional Duties: Cover shifts in emergency situations, handle customer contacts, and participate in community outreach requirements.
Role Scope and Complexity

The Studio Coordinator reports directly to the Studio Manager and indirectly to ownership members, being accountable for all aspects of front desk operations. They must meet established customer service standards, focusing on internal and external customers.

Minimum Qualifications
  • High school degree or equivalent
  • Strong written and verbal skills
  • Team player with exceptional customer service skills
  • Multi-tasking and detail-oriented
Estimated Salary: $40,000 - $50,000 per year

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