Body Shop Operations Manager
5 days ago
LeadCar Toyota Wausau is a leading automotive dealership in the Wausau and Stevens Point communities. We strive to deliver exceptional customer experiences by offering high-quality products and services with integrity, honesty, and a commitment to customer satisfaction.
We leverage the benefits of being part of a large group while maintaining flexibility to cater to our individual market's needs. At LeadCar Toyota Wausau, relationships drive our success, and our teams in sales, service, parts, accounting, finance, and management embody this culture every day.
Job SummaryThe Body Shop Operations Manager is responsible for developing business through insurance adjusters, customers, and other sources to ensure adequate sales volume. This role oversees the body shop department's operations, providing a reasonable profit margin while maintaining customer satisfaction standards and controlling expenses.
- Forecasts goals and objectives for the body shop department and strives to meet them.
- Hires, trains, motivates, and monitors the performance of all body shop employees.
- Directs and schedules the work of all body shop employees.
- Establishes and maintains good working relationships with insurance companies and adjusters.
- Develops and implements an aggressive marketing plan to increase body shop business.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Gives fair estimates on costs and time required for body work.
- Follows up on parts department orders to ensure parts availability.
- Monitors progress and completion of vehicles in the shop, ensuring proper repair and safety procedures are followed.
- Maintains high-quality service repairs and minimizes comebacks.
- Checks quality of completed work.
- Handles customer complaints immediately and according to dealership guidelines.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Must have a strong work ethic.
- Must have exceptional leadership, team building, customer service, and written and verbal communication skills.
- Must be able to perform estimates with all major insurance companies.
- Must have strong computer skills.
- Two or more years of Body Shop Estimator or Body Shop Manager experience required.
$70,000 - $90,000 per year, based on experience.
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