Consumer Loan Specialist

4 weeks ago


Augusta, Maine, United States Manpower Augusta Full time
Job Description

As a Consumer Loan Specialist at Manpower Augusta, you will be responsible for originating consumer loans, completing loan applications, and developing strong customer relationships. Your primary goal is to ensure a positive total customer experience while meeting sales goals. Key skills include a professional demeanor, outgoing/positive attitude, reliable and excellent oral and written communication skills.

Key Responsibilities
  • Originate new loan business with new and existing customers
  • Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
  • Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
  • Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
  • Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
  • Closely monitor and meet or exceed loan goals
  • Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
  • Apply analytical skills to quickly and efficiently resolve any customer issues
  • Process insurance claims, follow-ups, and payments daily and maintain insurance log according to state requirements
  • Provide excellent customer care through daily transactions, customer inquiries, and problem resolution


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