Guest Services Supervisor

4 weeks ago


Garden Grove, California, United States Great Wolf Lodge Full time
Job Title: Guest Services Supervisor

At Great Wolf Lodge, we're seeking a Guest Services Supervisor to join our team. As a key member of our front desk and lodge operations, you'll play a critical role in delivering exceptional guest experiences and driving business results.

Key Responsibilities:
  • Supervise daily front office operations to ensure seamless execution of lodge safety and service standards.
  • Ensure daily success of check-in standards and operational efficiencies.
  • Provide coaching, encouragement, and recognition to team members regularly.
  • Understand and champion Great Wolf policies and procedures, collaborating with department and lodge leadership on performance management.
  • Respond to guest concerns and escalate feedback to leadership as needed.
Requirements:
  • High School diploma or equivalent.
  • Minimum 1 year experience in Rooms Division/Front Desk.
  • Proficiency in Microsoft Office and general software systems.
  • Demonstrated customer service, conflict resolution, and team building skills.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
Preferred Qualifications:
  • Associate's degree or higher in hospitality or related field.
  • Experience with Opera or similar system.
  • Previous hotel experience, preferably in a large family resort or hotel.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and driving business results, we encourage you to apply.


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