Operational Supervisor

2 weeks ago


Detroit, Michigan, United States Heavenly Comfort AFC Full time

We are excited to offer a dynamic opportunity for an exceptional individual to assume the role of Operational Supervisor at Heavenly Comfort AFC. This pivotal position involves overseeing and directing daily operations, empowering staff members to deliver outstanding service and achieve operational excellence.

Key Responsibilities:

- Coordinate and manage staff activities during shift operations to ensure adherence to company standards and procedures.

- Assign tasks and set performance goals for team members, delegating responsibilities effectively.

- Monitor and manage shift schedules, including breaks, to maintain adequate staffing levels.

- Provide training and support to new and existing employees, offering guidance and feedback to enhance performance.

- Maintain a clean, organized, and safe work environment, enforcing safety protocols and ensuring compliance with industry standards.

- Handle customer inquiries and complaints with professionalism, resolving issues promptly and efficiently.

- Ensure accurate usage and maintenance of equipment and tools, reporting any malfunctions to the maintenance team.

- Manage inventory levels during the shift, receiving stock, organizing storage, and minimizing waste.

- Process transactions accurately when required, maintaining high standards of financial management.

- Implement and reinforce company policies and standards among staff members, promoting a positive and inclusive work atmosphere.

- Foster effective communication among team members and other shift leaders to ensure seamless transitions between shifts.

- Report shift activities, incidents, and staff performance issues to higher management in a timely manner.

- Promote employee engagement, motivation, and job satisfaction by recognizing and rewarding outstanding performance.

Requirements:

- High school diploma or equivalent

- Minimum of 2 years' experience in a leadership position or similar role

- Proven ability to manage and direct a team

- Excellent communication and interpersonal skills

- Strong organizational and time-management abilities

- Ability to work flexible hours, including nights, weekends, and holidays

- Basic computer skills and proficiency in office software

- Ability to stand for extended periods and lift up to 50 pounds

- Knowledge of industry standards and regulations

- Conflict resolution and problem-solving skills

- Capacity to train and motivate staff

- Experience in inventory management and ordering supplies

- Ability to ensure compliance with company policies and procedures

- Basic financial acumen to manage shift budget and sales goals

- Commitment to providing exceptional customer service

- CPR and first aid certification may be required or preferred

Compensation details: $17-$19 per hour



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