Sales Associate
4 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Inside Sales Associate to join our team at Hendrick Automotive Group. As a key member of our sales team, you will be responsible for maintaining customer satisfaction throughout the dealership, contributing to business development, and ensuring a positive customer experience.
Key Responsibilities:
- Address customer concerns and resolve issues between customers and the dealership (sales and service)
- Work closely with department managers to ensure customer satisfaction and maintain a high level of customer service
- Follow up with customers through telephone and mailings prior to and after purchase, as well as after service
- Maintain CSI at or above Company standards and ensure a positive customer experience
- Participate in required training and maintain an organized, clean, and safe work area
- Record all hours worked accurately in the company timekeeping system and follow Safeguards rules and regulations
- Demonstrate the Company's Core Values, including Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement
Requirements:
- Previous customer service experience desired
- Excellent interpersonal, communication, and organizational skills
- Ability to understand and follow instructions and communicate effectively with customers and company personnel
- Valid Driver's License and Automobile Salesperson License required
- Advanced skills in Microsoft Office products and ability to learn Dealership Management System and web-based applications
Work Environment:
The position requires regular and predictable attendance, with scheduled shifts that may include evening hours, weekends, and holidays. Duties are performed primarily at a desk in an office environment, with frequent clerical and administrative assignments and interaction with office, customers, and company personnel.
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Sales Associate
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