Sales Associate

4 weeks ago


Baton Rouge, Louisiana, United States Hendrick Automotive Group Full time

Job Summary: We are seeking a highly motivated and customer-focused Inside Sales Associate to join our team at Hendrick Automotive Group. As a key member of our sales team, you will be responsible for maintaining customer satisfaction throughout the dealership, contributing to business development, and ensuring a positive customer experience.

Key Responsibilities:

  • Address customer concerns and resolve issues between customers and the dealership (sales and service)
  • Work closely with department managers to ensure customer satisfaction and maintain a high level of customer service
  • Follow up with customers through telephone and mailings prior to and after purchase, as well as after service
  • Maintain CSI at or above Company standards and ensure a positive customer experience
  • Participate in required training and maintain an organized, clean, and safe work area
  • Record all hours worked accurately in the company timekeeping system and follow Safeguards rules and regulations
  • Demonstrate the Company's Core Values, including Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement

Requirements:

  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills
  • Ability to understand and follow instructions and communicate effectively with customers and company personnel
  • Valid Driver's License and Automobile Salesperson License required
  • Advanced skills in Microsoft Office products and ability to learn Dealership Management System and web-based applications

Work Environment:

The position requires regular and predictable attendance, with scheduled shifts that may include evening hours, weekends, and holidays. Duties are performed primarily at a desk in an office environment, with frequent clerical and administrative assignments and interaction with office, customers, and company personnel.


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