Customer Experience Manager
6 days ago
We are seeking a Customer Experience Manager to lead our Service team in delivering exceptional experiences to all San Diego FC Season Ticket Members. This role will be responsible for implementing and overseeing retention and renewal campaigns, identifying new business opportunities, and building strong relationships with key internal departments.
Key Responsibilities- Spearhead new and current initiatives, manage department projects, and drive optimal results from the service team.
- Manage, mentor, and lead direct reports, providing support, guidance, feedback, and assistance.
- Guide the team to meet and exceed determined revenue goals tied to hospitality spaces, single-game groups, and season sales.
- Build and maintain strong relationships with the season ticket member base, achieving maximum renewal results and generating additional revenue through team-based relationship development, annual engagement, and member benefit fulfillment.
- Develop tactical approaches for soccer matches, generating new sales opportunities and serving as the team expert.
- Minimum of three years of customer service, sales, or hospitality industry experience required.
- Bachelor's degree in Sports Management, Business, or related field preferred.
- Strong work ethic, team-oriented attitude, and enthusiasm about contributing to the success of the department and club.
- Management experience preferred.
- Excellent interpersonal and communication skills.
- Above-average knowledge of PC systems, including Word, Excel, and database-related platforms.
- Working knowledge of Ticketmaster, PowerPoint, and CRM systems preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, if necessary.
- Soccer knowledge is preferred but not required.
- Bilingual (Spanish) speaker a plus but not required.
This position offers a competitive salary range of $70,000-$80,000, bonus potential, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and a 401(k) plan.
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Aviation Customer Experience Manager
8 hours ago
San Diego, California, United States lliance Ground International Full timeAbout the JobAt Alliance Ground International, we are seeking a highly motivated and experienced Aviation Customer Experience Manager to join our team. This role is responsible for ensuring that our customers receive exceptional service at every step of their journey.About the CompanyAlliance Ground International is one of the largest independently owned...
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Customer Experience Ambassador
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San Diego, California, United States IWG PLC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Community Associate. This is an exciting opportunity to work with a dynamic company that values flexibility, convenience, and excellent customer service.Job DescriptionKey Responsibilities:Provide exceptional customer service to new and existing customers...
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Customer Experience Specialist
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San Diego, California, United States Crate & Barrel Full timeAbout UsCrate & Barrel is a home furnishings retailer that offers high-quality, sophisticated design at an approachable price. We are committed to providing our customers with an engaging and collaborative work environment.Job SummaryWe are seeking a Customer Experience Specialist to join our team. As a Sales Associate, you will be responsible for meeting...
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Customer Experience Ambassador
6 days ago
San Diego, California, United States EXOS Full timeAt EXOS, we're dedicated to helping people get ready for the moments that matter. As a Member Services Representative, you'll play a key role in delivering an exceptional customer experience for our club members.Salary and BenefitsWe offer a competitive hourly rate ranging from $15.00 to $25.00, depending on factors like site location, specialty,...
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Shift Manager
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San Diego, California, United States Baximus Onsite LLC Full timeAbout the RoleAs a Shift Manager at Baximus Onsite LLC, you will play a vital part in ensuring our restaurant runs smoothly during your shifts. This is an excellent opportunity for a motivated leader with a passion for delivering outstanding dining experiences and fostering team success.We are looking for someone who can effectively coordinate and motivate a...
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Strategic Customer Experience Director
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San Diego, California, United States RM Advisory Services LLC Full timeJob Summary:The Director of Customer Experience at RM Advisory Services LLC will lead the inside sales and customer support teams to deliver exceptional results. This role requires a seasoned professional with expertise in sales and customer experience operations leadership.Key Responsibilities:Develop and implement strategies to optimize performance and...
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Customer Experience Representative
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San Diego, California, United States Cetera Financial Group Full timeCetera Financial Group is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country.About the RoleWe are seeking an experienced Advisor Tech Service Professional to join our team in a hybrid role for either El Segundo, CA, or our San...
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Customer Experience Specialist
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San Diego, California, United States Sheraton San Diego Full timeWelcome to Sheraton San Diego Hotel & Marina, a downtown waterfront resort that offers breathtaking views of downtown San Diego and the San Diego Bay. We are committed to delivering exceptional service and creating unforgettable memories for our guests.About the RoleWe are seeking a Customer Experience Specialist to join our team. As a key member of our...
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Customer Experience Consultant
1 week ago
San Diego, California, United States Fleet Feet Full timeAbout Our TeamFleet Feet is a team of passionate and dedicated professionals who are committed to helping our customers achieve their running goals. We pride ourselves on providing exceptional customer service and promoting a healthy lifestyle.Job SummaryWe are seeking a highly motivated and customer-focused Sales and Outfitting Associate to join our team....
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Customer Experience Specialist
7 days ago
San Diego, California, United States Ultimate Staffing Full timeJob SummaryWe are seeking a highly motivated Customer Service Representative to join our team at Ultimate Staffing. In this role, you will be the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.As a key member of our team, you will be responsible for handling customer inquiries, resolving...
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Customer Experience Ambassador
1 week ago
San Diego, California, United States Marriott Full timeOverviewWe are seeking a dedicated and customer-focused professional to join our team as a Guest Service Support Expert. In this role, you will be responsible for delivering exceptional service to our guests, ensuring their experience is memorable and unique.SalaryThe estimated salary for this position is $22.00 per hour, offering a competitive compensation...
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Customer Experience Ambassador
1 week ago
San Diego, California, United States Walmart Full time**About Us:**Sam's Club is an equal opportunity employer committed to valuing diversity and promoting inclusivity. We're looking for a Customer Experience Ambassador to join our team, someone who is passionate about delivering exceptional customer service and creating memorable experiences for our members.**Key Responsibilities:**Provide exceptional customer...
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Customer Experience Ambassador
7 days ago
San Diego, California, United States SMH Business Services Full timeAt SMH Business Services, we prioritize building exceptional relationships with our clients' customers. As a Customer Support Associate, you will play a vital role in delivering outstanding consumer experiences.The primary objective of this position is to meet and exceed company sales goals while fostering long-term relationships with our clients' customers....
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Customer Experience Specialist
4 days ago
San Diego, California, United States Planet Fitness Inc. Full timeOur team is seeking a Customer Experience Specialist to join our dynamic group of professionals. In this role, you will be the face of Planet Fitness, providing exceptional customer service to our members and guests. As a Customer Experience Specialist, you will be responsible for creating a welcoming and engaging atmosphere that makes our fitness centers...
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Customer Experience Specialist
1 week ago
San Diego, California, United States DISH Full timeDeliver Exceptional Customer Experiences">We're reimagining the future of connectivity at DISH, and we need talented professionals like you to help us get there. As a Field Technician, you'll be the face of our company, representing us in customers' homes daily. Your role will be crucial in simplifying lives and unlocking infinite smart home possibilities...
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Customer Experience Specialist
6 days ago
San Diego, California, United States Rothy's Full timeJob DescriptionWe are seeking an experienced Retail Ambassador to join our team in San Diego, CA at University Town Center. As a key member of our sales team, you will be responsible for providing exceptional customer service and experience to every Rothy's customer.
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Customer Experience Representative
5 days ago
San Diego, California, United States Bartell Hotels, a CALP Full timeJob OverviewBartell Hotels, a CALP, is San Diego's largest independent hotel owner-operator with a focus on employee satisfaction, customer experience, and community involvement.We have a diverse collection of properties that reflect Southern California's natural beauty and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table...
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Customer Experience Specialist
1 week ago
San Diego, California, United States Old Navy Full timeCompany Overview: Old Navy is a leading apparel and accessories retailer known for its trendy, affordable clothing. As a Sales Associate at Old Navy, you'll be part of a dynamic team that shares your passion for fashion and customer service.Estimated Salary: $15-$18 per hour, based on industry standards and location.Job Description:Create memorable shopping...
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Customer Experience Ambassador
1 week ago
San Diego, California, United States Chick-fil-A Mira Mesa Full timeJob OverviewWe are seeking a skilled and enthusiastic individual to join our team as a Customer Experience Ambassador at Chick-fil-A Mira Mesa.
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Customer Experience Specialist
1 week ago
San Diego, California, United States Ride1Up Full timeCompany Overview:Ride1Up is a leading e-commerce company specializing in the direct sale of electric bikes to consumers. This innovative approach offers a unique opportunity for customer support professionals to join a fast-paced and dynamic industry, while gaining valuable experience in e-commerce operations.