Operations Director for Customer Satisfaction

7 days ago


Duarte, California, United States Athens Services Full time

About the Role: We are seeking an Operations Director for Customer Satisfaction to lead our customer service team at Athens Services.

">

Key Responsibilities:

  • Deliver high standards of service to customers by making effective use of call-center staff and technology resources.
  • Manage and optimize call-center operations to ensure exceptional customer experiences.
  • Develop and implement strategies to improve customer satisfaction and loyalty.

Requirements:

  • Bachelor's degree in a related field, such as business administration or communications.
  • Minimum 5 years of experience in customer service management, with a proven track record of success.
  • Strong leadership and teamwork skills, with the ability to motivate and guide team members.
  • Excellent communication and problem-solving skills, with the ability to negotiate and resolve conflicts.

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, with vacation days and holidays.
  • Professional development opportunities, including training and education assistance.

How to Apply: If you are a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and cover letter, to us.



  • Duarte, California, United States Prolacta Bioscience Full time

    Prolacta Bioscience is a life sciences company that develops human milk-based nutritional products for premature infants. We are seeking a Marketing Director to lead our global growth initiatives.Job DescriptionAs a Marketing Director at Prolacta Bioscience, you will be responsible for developing and executing strategic marketing plans to drive business...


  • Duarte, California, United States Smart and Final Full time

    Job SummarySmart and Final is seeking a highly skilled Assistant Manager to join our team. As an Assistant Manager, you will be responsible for assisting the Store Manager in the management of daily store operations and supervising associates in the performance of their assigned duties.Key Responsibilities:Maintain a store section, as assigned, by creating...


  • Duarte, California, United States Vulcan Materials Company Full time

    Vulcan Materials Company is the leading producer of construction aggregates in the nation, and we are seeking a skilled operations specialist to join our team.As a skilled operations specialist, you will play a critical role in ensuring the safe and efficient operation of our plant equipment. This includes performing repairs and maintenance, inspecting...


  • Duarte, California, United States Zotac Full time

    About Zotac USAZotac USA is a leading technology company known for producing high-performance NVIDIA GeForce graphics cards, ZBOX Mini PCs, and MEK HERO Gaming PCs.We are seeking a skilled Senior Sales Operations Associate to join our dynamic sales team. This role is responsible for supporting the sales team with day-to-day operations and administrative...


  • Duarte, California, United States City of Hope Full time

    **About City of Hope:**City of Hope is a leading research and treatment center for cancer, diabetes, and other life-threatening diseases. Our national system includes our main campus in Los Angeles County, as well as clinical care locations throughout Southern California, Orange County, Chicago, Atlanta, and Phoenix.We are seeking a Pharmacy Supervisor to...


  • Duarte, California, United States La-Z-Boy Inc. Full time

    We are seeking a highly motivated and results-driven Furniture Sales and Design Expert to join our team at La-Z-Boy Incorporated.About the RoleThis is an exciting opportunity for individuals who possess exceptional customer service skills, a passion for design, and a drive to succeed in sales. As a Furniture Sales and Design Expert, you will be responsible...


  • Duarte, California, United States City of Hope Full time

    **Job Summary**At City of Hope, we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. As a Patient Care Specialist, you will play a vital role in supporting patient care and ensuring the well-being of patients under the direction of our experienced nursing...


  • Duarte, California, United States Go Healthcare Full time

    Exciting Opportunity in Duarte, CaliforniaWe are seeking a skilled Traveling Healthcare Professional to join our team as a Telemetry RN in Duarte, California.About the RoleThis is a 13-week contract position requiring 36 hours of work per week, with a 12-hour shift schedule. The ideal candidate will have experience in Telemetry nursing and be comfortable...

  • Production Manager

    2 days ago


    Duarte, California, United States The Heico Companies Full time

    The Heico Companies is seeking a highly skilled Industrial Operations Supervisor to oversee the production process and ensure seamless operations. Job SummaryThis key role will be responsible for supervising employees, managing production schedules, and implementing efficient procedures to meet customer deadlines.Responsibilities:Supervise and train...


  • Duarte, United States Monte Vista Healthcare Center Full time

    At Monte Vista Healthcare Center we are currently hiring a full time LVN/DSD- Director of Staff Development to join the leadership team for ur 69-bedskilled nursing facility.POSITION SUMMARY The purpose of the LVN Drector of Staff Development position is to manage, develop, and direct the overall operation of the nursing department in accordance with...


  • Duarte, United States City of Hope Full time

    Mgr, Research Nursing Ops Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer...


  • Duarte, United States HF Foods Group Inc Full time

    HF Foods Group Inc. (NASDAQ: HFFG), headquartered in Las Vegas, Nevada, is a leading marketer and distributor of fresh produce, frozen and dry food, and non-food products to primarily Asian/Chinese restaurants and other foodservice customers throughout the United States. HF Foods aims to supply the increasing demand for Asian American restaurant cuisine,...

  • Retail Sales Rep

    2 months ago


    Duarte, United States Hiring Now! Full time

    OverviewCharlie's Produce - Who We AreCharlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability,...


  • Duarte, United States UCLA Health Full time

    Make a significant contribution to a world-class health organization. Help maintain our reputation for outstanding patient and customer satisfaction. Experience a high level of personal and professional rewards. U - Can do all this and more at UCLA H Communication, Representative, Patient Care, Patient, Patient Services, Healthcare, Health


  • Duarte, United States UCLA Health Full time

    Make a significant contribution to a world-class health organization. Help maintain our reputation for outstanding patient and customer satisfaction. Experience a high level of personal and professional rewards. U - Can do all this and more at UCLA H Communication, Representative, Cardio, Patient Care, Patient, Patient Services, Healthcare


  • Duarte, United States Monte Vista Healthcare Center Full time

    Monte Vista Healthcare Center is currently hiring an Infection Preventionist full time. POSITION SUMMARY The Infection Preventionist Nurse. This individual is accountable for decreasing the incidence and transmission of infectious diseases between patients, staff, visitors and the community. Through strategic planning, leadership and consultation, you will...


  • Duarte, United States Monte Vista Healthcare Center Full time

    Monte Vista Healthcare Center is currently hiring an Infection Preventionist full time. POSITION SUMMARY The Infection Preventionist Nurse. This individual is accountable for decreasing the incidence and transmission of infectious diseases between patients, staff, visitors and the community. Through strategic planning, leadership and consultation, you will...


  • Duarte, United States Monte Vista Healthcare Center Full time

    Monte Vista Healthcare Center - Monte Vista Healthcare Center is currently hiring an Infection Preventionist full time.  POSITION SUMMARY    The Infection Preventionist Nurse.  This individual is accountable for decreasing the incidence and transmission of infectious diseases between patients, staff, visitors and the community. Through strategic...


  • Duarte, United States City of Hope Full time

    Patient Care Assistant I Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer...

  • Respiratory Therapist

    5 months ago


    Duarte, United States Monrovia Post Acute Full time

    Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team player, quick-thinker, and ready to be a part of an organization that supports your growth?  WHAT WE'RE ABOUT We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for...


  • Duarte, United States City of Hope Full time

    Patient Care Assistant I Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new...


  • Duarte, United States City of Hope Full time

    Supervisor, Pharmacy Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in...

  • Part-time Associate

    5 months ago


    Duarte, United States Smart and Final Full time

    Part-time Associate (Cashier)746 - Duarte ExtraStarting Rate: $17.00/hrDo you? Provide excellent Customer Service? Love your Community? Love Food? Join our Store Operations Team as a Part-time Associate (Cashier)!Store Location 1193 Huntington Drive Duarte, California, 91010 United States The Opportunity The Part-Time Associate is the key to our success! ...

  • Assistant Manager

    1 week ago


    Duarte, United States Smart and Final Full time

    Assistant Manager746 - Duarte ExtraStarting Rate: $26.50/hr We are searching for an experienced Assistant Manager at 1193 Huntington Drive Duarte, California, 91010 United States Primary Duties and Responsibilities: The Assistant Manager reports to the Store Manager. Assists the Store Manager in the management of daily store operations in the absence of...

  • Assistant Manager

    1 week ago


    Duarte, United States Smart and Final Full time

    Assistant Manager746 - Duarte ExtraStarting Rate: $26.50/hr We are searching for an experienced Assistant Manager at 1193 Huntington Drive Duarte, California, 91010 United States Primary Duties and Responsibilities: The Assistant Manager reports to the Store Manager. Assists the Store Manager in the management of daily store operations in the absence of...


  • Duarte, United States Human Good Full time

    Under general supervision, the Occupancy Specialist sets up and/maintains resident records and accounts receivable systems utilizing Real Page Software or successor programs; and performs general clerical functions and office duties. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects...


  • Duarte, United States City of Hope Full time

    Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County,...


  • Duarte, United States Hing Wa Lee Jewelers Full time

    The Retail Store Manager at Hing Wa Lee Jewelers is responsible for overseeing all aspects of the store's operations, ensuring an exceptional customer experience while meeting and exceeding sales and profitability goals.All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.This...


  • Duarte, United States Walmart Full time

    Walmart - 1600 Mountain Ave - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...