Operations Director for Customer Satisfaction
7 days ago
About the Role: We are seeking an Operations Director for Customer Satisfaction to lead our customer service team at Athens Services.
">Key Responsibilities:
- Deliver high standards of service to customers by making effective use of call-center staff and technology resources.
- Manage and optimize call-center operations to ensure exceptional customer experiences.
- Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements:
- Bachelor's degree in a related field, such as business administration or communications.
- Minimum 5 years of experience in customer service management, with a proven track record of success.
- Strong leadership and teamwork skills, with the ability to motivate and guide team members.
- Excellent communication and problem-solving skills, with the ability to negotiate and resolve conflicts.
What We Offer:
- A competitive salary range of $80,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy, with vacation days and holidays.
- Professional development opportunities, including training and education assistance.
How to Apply: If you are a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and cover letter, to us.
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