Customer Service Representative for ASEA's Global Call Center

24 hours ago


Pleasant Grove, Utah, United States ASEA Full time
About the Role

A SEA, a global leader in cellular health, is seeking a talented and enthusiastic customer service representative to join its team in Pleasant Grove, UT.


As a key member of our call center team, you will be responsible for providing exceptional customer service to ASEA distributors and customers through inbound and outbound phone calls.


Key Responsibilities:

  • Resolve customer inquiries and concerns by clarifying root problems, researching answers, and exploring alternative solutions.
  • Provide accurate product and service information to customers.
  • Fulfill customer requests, complete transactions, and enter new customer information into the system accurately.
  • Follow up on customer calls and escalate unresolved issues where necessary.
  • Stay up-to-date with job knowledge by participating in training and educational opportunities.

Requirements

To be successful in this role, you should have:

  • A high school diploma or equivalent.
  • Fluent business-related English and Danish language skills.
  • Previous experience in customer service.
  • Strong communication and organizational skills.
  • The ability to work independently and adapt to problem-solving situations.
  • Friendly, flexible, dependable, and professional demeanor.
  • Great attention to detail and multitasking abilities.

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, as well as an excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.



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