Client Care Specialist

1 week ago


Huntersville, North Carolina, United States FYZICAL Therapy and Balance Centers Full time

About FYZICAL Therapy and Balance Centers

We are a leading physical therapy and wellness company dedicated to changing the industry through innovative, non-traditional treatment plans. Our commitment to patient care and staff success drives our growth and advancement opportunities.

Job Summary:

The Client Care Specialist plays a central role in our daily operations, interacting with patients as their first and last point of contact. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.

Key Responsibilities:

  • Greet and welcome patients, creating a positive first impression
  • Confirm patient scheduling, appointments, reminders, cancellations via phone or email
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Act as a liaison between patients, clinical staff, and referring physicians
  • Process and manage payments, insurance claims, and benefits information
  • Maintain knowledge of various insurance plans and networks
  • Utilize WebPT for patient scheduling and records management

Requirements:

  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Excellent communication and multitasking skills, detail-oriented and organized
  • Positive attitude, good work ethic, integrity, and empathy towards patients

What We Offer:

We provide a competitive compensation package, opportunities for career growth, and access to state-of-the-art technology and continuing education resources. If you are looking for a supportive environment where you can thrive and grow your career, we encourage you to apply.

Salary Estimate: $45,000 - $55,000 per year, based on location and experience



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