Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ConServe. As a key member of our collection team, you will be responsible for managing and collecting delinquent accounts in a professional and courteous manner.
Key Responsibilities:
- Obtain information from consumers to determine their current financial situation and develop solutions to resolve their obligations.
- Provide exceptional customer service to consumers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Gather and maintain accurate documentation to support collection efforts.
- Meet daily, weekly, and monthly goals as set by management.
- Work in a fast-paced environment, utilizing strong communication and problem-solving skills to resolve complex issues.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Fluent in conversational English and ability to read and write English proficiently.
- Strong verbal communication skills, with the ability to listen, persuade, and negotiate.
- Intermediate computer skills, with the ability to document calls and navigate software packages, databases, and the internet.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Why ConServe?
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is dedicated to providing exceptional customer service and making a positive impact on our clients' businesses.
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