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Door Person

1 month ago

Seattle, Washington, United States AccorHotel Full time
Job Title: Door Person

This role is pivotal in providing engaging, sincere, personalized service and is one of the first to greet our guests and one of the last to wish them a fond farewell. The Doorperson will ensure that all standards, procedures, and guest satisfaction objectives are met and exceeded on a consistent basis.

Key Responsibilities:
  • To be an ambassador of the hotel in and outside the workplace
  • To provide a personal service to all guests, fully aware and following the hotel standards and procedures
  • To ensure that all guests/visitors receive a warm welcome, cordially greeting them, helping them out from their car/taxi, opening the hotel doors for them, as well as escorting them to the lobby/reception and wishing them a nice stay
  • To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area
  • To assist in securing taxis/transportation for guests/visitors
  • To ensure that the privacy of the guests and the confidentiality of the information is respected
  • To handle guest luggage and belongings carefully to store them safely, avoiding damage or loss
  • To assist the drivers, valet parking, and bell attendants in the daily activity
  • To manage any guest complaint in a professional manner by owning it, resolving it to the guest satisfaction, and recording it
  • To be aware of all VIPs visiting or staying in the hotel
Qualifications:
  • Guest services experience preferred
  • Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues, and guest requests
  • Passion for guest service, strong guest service orientation, and training skills required
  • Excellent communication and customer service skills
  • Need a valid driving license
  • Ability to work a variety of hours/days/holidays/weekends as business needs require
  • Visa Requirements: Must be legally eligible to work in the United States
Physical Aspects of Position:
  • Must be able to stand on feet throughout the shift with intermittent periods of walking
  • Must be able to frequently lift and carry up to 25 lbs at shoulder height
  • Must be able to occasionally push/pull up to 75 lbs
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently and squeezing & overhead reaching occasionally
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
  • Must be able to climb stairs occasionally both indoors and outside in a variety of weather conditions (rain, wind, snow, heat)
Remote Work:

No

Employment Type:

Fulltime