Care Coordinator Specialist

1 week ago


Los Angeles, California, United States MedPOINT Management Full time
Job Overview

We are seeking a skilled Care Coordinator Specialist to join our team at MedPOINT Management. In this role, you will play a critical part in coordinating care for cases assigned to Nurse Case Managers.

Responsibilities

The successful candidate will be responsible for:

  • Opening and closing cases efficiently
  • Completing and closing tasks accurately
  • Uploading and documenting pertinent information and documents to member files
  • Updating condition codes on AccessPoint
  • Conducting outbound calls for engagement using various methods
  • Coordinating care for members with nonclinical needs
  • Contacting medical networks for coordination purposes
  • Ensuring timely and accurate documentation in member case files
  • Keeping the case managers tracker updated
  • Assisting with transitions of care and outreach to members
  • Sending requests to provider offices and hospitals for medical records
  • Participating in mandatory team huddles and meetings
  • Informing management of any issues gathered from communication
Requirements

To succeed in this role, you must have:

  • A high school diploma or equivalent
  • A minimum of two years' experience in a call center environment, preferably in healthcare or a related field
  • Computer proficiency in Microsoft Word, Excel, and PowerPoint
Skills and Abilities

This role requires strong skills in:

  • Data Literacy
  • Critical Thinking
  • Adaptability
Estimated Salary

$18-$22 hourly



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