Care Coordinator Specialist
1 week ago
We are seeking a skilled Care Coordinator Specialist to join our team at MedPOINT Management. In this role, you will play a critical part in coordinating care for cases assigned to Nurse Case Managers.
ResponsibilitiesThe successful candidate will be responsible for:
- Opening and closing cases efficiently
- Completing and closing tasks accurately
- Uploading and documenting pertinent information and documents to member files
- Updating condition codes on AccessPoint
- Conducting outbound calls for engagement using various methods
- Coordinating care for members with nonclinical needs
- Contacting medical networks for coordination purposes
- Ensuring timely and accurate documentation in member case files
- Keeping the case managers tracker updated
- Assisting with transitions of care and outreach to members
- Sending requests to provider offices and hospitals for medical records
- Participating in mandatory team huddles and meetings
- Informing management of any issues gathered from communication
To succeed in this role, you must have:
- A high school diploma or equivalent
- A minimum of two years' experience in a call center environment, preferably in healthcare or a related field
- Computer proficiency in Microsoft Word, Excel, and PowerPoint
This role requires strong skills in:
- Data Literacy
- Critical Thinking
- Adaptability
$18-$22 hourly
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