Member Experience Director

5 days ago


Brighton, Michigan, United States Lake Trust Credit Union Full time
About the Role

The Member Experience Director is a leadership position at Lake Trust Credit Union that focuses on delivering exceptional member experiences. This role is responsible for maintaining operational excellence in a full-service branch office, including operations, lending, product sales, member service, security, and safety.

The ideal candidate will have three to five years of leadership experience and a proven passion for developing and leading people. They will be able to demonstrate outstanding communication skills, think creatively, and use sound judgment when investigating and resolving service matters.

Key Responsibilities:

  • Deliver on our Brand Promise and GUIDE principles with each interaction
  • Coach and mentor team members to develop their sales and service skills
  • Promote teamwork and employee engagement
  • Provide direction on all operational aspects of the branch

What You'll Get:

  • A competitive salary of approximately $85,000 per year
  • A comprehensive benefits package, including financial wellbeing services, 401(K) matching, reduced health insurance, and employee wellbeing services
  • The opportunity to work with a talented team and make a difference in the communities served by Lake Trust
Requirements

To succeed in this role, you will need:

  • Bachelor's degree or equivalent management experience
  • Three to five years of leadership experience
  • Proven passion for developing and leading people
About Us

Lake Trust Credit Union is a financial institution that prioritizes its members' success. We offer a range of financial services, including loans, credit cards, and savings accounts. Our mission is to provide exceptional member experiences and support our communities through charitable initiatives and community development programs.



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