Member Experience Director
5 days ago
The Member Experience Director is a leadership position at Lake Trust Credit Union that focuses on delivering exceptional member experiences. This role is responsible for maintaining operational excellence in a full-service branch office, including operations, lending, product sales, member service, security, and safety.
The ideal candidate will have three to five years of leadership experience and a proven passion for developing and leading people. They will be able to demonstrate outstanding communication skills, think creatively, and use sound judgment when investigating and resolving service matters.
Key Responsibilities:
- Deliver on our Brand Promise and GUIDE principles with each interaction
- Coach and mentor team members to develop their sales and service skills
- Promote teamwork and employee engagement
- Provide direction on all operational aspects of the branch
What You'll Get:
- A competitive salary of approximately $85,000 per year
- A comprehensive benefits package, including financial wellbeing services, 401(K) matching, reduced health insurance, and employee wellbeing services
- The opportunity to work with a talented team and make a difference in the communities served by Lake Trust
To succeed in this role, you will need:
- Bachelor's degree or equivalent management experience
- Three to five years of leadership experience
- Proven passion for developing and leading people
Lake Trust Credit Union is a financial institution that prioritizes its members' success. We offer a range of financial services, including loans, credit cards, and savings accounts. Our mission is to provide exceptional member experiences and support our communities through charitable initiatives and community development programs.
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