Senior Content Strategist for Training and Development
6 days ago
Deposita, an Allied Universal Company, is a pioneer in cash management solutions. We utilize cutting-edge technology to cater to the retail, wholesale, and banking sectors through personalized consultations. Our focus is on meeting and exceeding security needs at every stage.
SalaryWe offer a competitive salary of $65,000 - $80,000 per annum, along with various benefits to our full-time customer support employees.
Job DescriptionThe Training Lead will be responsible for training AUS customer store level personnel on specific technology and devices, as well as AUS/RCS Customer Service Center new-hires and tenured staff. The goal is to effectively manage logistics for either in-person or virtual training events.
- Oversee scheduling and completion of customer training events
- Manage attendance, conflict resolution, and scheduling of Training Representatives
- Update and maintain full training program based on customer needs and feedback
- Respond/address team questions and/or customer issues related to system or device training
- Conduct performance appraisals, discipline, and other personnel actions in regard to those under his/her direct supervision
- Develop and implement quality assurance/assessment program to measure effectiveness of training and resolve deficiencies or needed improvements
- Participate in meetings with internal and external leadership to stay current with any changes to systems, store rollout, device updates, or changes/updates to customer needs
The ideal candidate will possess excellent communication skills, experience in developing comprehensive training materials, and ability to deliver training both in-person and virtually to large and small groups. They should be able to coach and provide effective feedback to team members, and have a strong understanding of the retail operations industry.
RequirementsTo be considered for this role, applicants must possess a minimum of three years' experience developing and delivering training content, two years' management or supervisory experience, and experience in retail operations, training, cash handling, accounting, loss prevention, or guest services industry.
BenefitsWe offer a range of benefits to our employees, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more.
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