Cyber Security Specialist Director

2 days ago


Arlington, Virginia, United States Defense Information Systems Agency Full time

Job Description:

This is a supervisory position at the Defense Information Systems Agency, requiring leadership skills and experience in technical support. As a Senior IT Support Team Lead, you will be responsible for directing and supervising service desk end user device technicians, managing customer performance requirements and policies, and resolving complex IT-related issues.

The ideal candidate will have at least one year of experience in leading IT desktop support personnel, with a strong background in customer service, technical support, and problem-solving. This is a challenging role that requires excellent communication and leadership skills, as well as the ability to work in a fast-paced environment. If you are a motivated and experienced professional looking for a new challenge, this could be the perfect opportunity for you.

Key Responsibilities:
* Direct and supervise service desk end user device technicians
* Manage customer performance requirements and policies
* Resolve complex IT-related issues
* Provide technical guidance and support to team members

Requirements:
* At least 1 year of experience in leading IT desktop support personnel
* Strong background in customer service, technical support, and problem-solving
* Excellent communication and leadership skills
* Ability to work in a fast-paced environment

Benefits:
* Competitive salary: $83,000 - $118,000 per year
* Comprehensive health insurance
* Retirement plan
* Paid time off

About the Company:
The Defense Information Systems Agency is a leading provider of information technology services to the US military and government agencies. We are committed to delivering high-quality services and supporting our customers' mission-critical needs. Our team is made up of experienced professionals who are passionate about making a difference in the world. If you share our values and are looking for a rewarding career, we encourage you to apply.


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